Global Moderation Product & Cost Optimization Lead

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Global Moderation Product and Cost Optimization Program Manager in Singapore to lead scalable moderation processes, governance, and cost-efficiency across global operations. You will partner with Product, Finance, and Vendor Management to standardize workflows, drive automation, and optimize BPO spending.

The role requires strong product management, financial governance, and cross-functional leadership to balance platform integrity with growth in a dynamic marketplace.

Qualifications

• Bachelor's degree or equivalent in related fields.
• Experience managing global product programs with cost auditing or vendor management.
• Experience writing BRDs/PRDs and managing end-to-end product delivery lifecycles.
• Strong analytical skills with ability to synthesize data into strategic recommendations.
• Experience driving automation or process optimization to reduce manual effort.
• Cross-functional leadership across Product, Engineering, Finance, and Operations.
• Ability to balance product and cost priorities in fast-paced environments.

Responsibilities

• Define and drive moderation product strategy, roadmap priorities, and feature requirements.
• Translate stakeholder needs into BRDs and PRDs for cross-functional teams.
• Prioritize initiatives by impact, scalability, and risk mitigation.
• Collaborate with Product, R&D, and Data Science to deliver tooling and AI-enabled solutions.
• Manage timelines, dependencies, and launch readiness for initiatives.
• Support global rollout planning and adoption of tooling enhancements.
• Conduct operational audits of BPOs and vendors, including billing verification.
• Own cost tracking, budgeting, and financial governance across operations and vendors.
• Identify cost-saving opportunities while preserving moderation quality.
• Drive automation to optimize audit processes and improve efficiency.
• Develop metrics to measure ROI of product and automation investments.
• Partner with Finance and Vendor Management on budget planning and vendor reviews.

Skills

BRD/PRD writing

Stakeholder management

Analytical thinking

Automation initiatives

Cross-functional leadership

Product knowledge

Education

Bachelor's degree or equivalent

Tools

Financial modeling tools

Audit/cost tooling

Job description

TikTok is seeking a Global Moderation Product and Cost Optimization Program Manager in Singapore to lead scalable moderation processes, governance, and cost-efficiency across global operations. You will partner with Product, Finance, and Vendor Management to standardize workflows, drive automation, and optimize BPO spending.

The role requires strong product management, financial governance, and cross-functional leadership to balance platform integrity with growth in a dynamic marketplace.