Workflow Optimization Lead, Moderation Ops

TikTok; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

TikTok is seeking a Workflow Management professional to own scheduling, real-time monitoring, and end-to-end queue design for optimized moderation operations in Singapore.

You will build workflow strategy, monitor intraday performance, and collaborate with cross-functional teams to implement tooling and process improvements that raise SLA and efficiency while ensuring safety standards across global content moderation.

Qualifications

• Bachelor degree or above in a related role.
• Strong logical and structural thinking; able to meet deadlines and manage conflicting priorities.
• Strong project management and communication skills; able to coordinate with multiple teams.
• Advanced proficiency in MS Excel with ability to present analytical results concisely.
• Keen eye for detail when handling large datasets.
• Strong stakeholder management, including with senior stakeholders.
• Excellent written and spoken English.

Responsibilities

• Own internal business workflow optimization by collecting and analyzing problems in business implementation.
• Build workflow strategy and queue design to improve performance and efficiency.
• Monitor intraday performance and optimize day-to-day operations through process improvements.
• Oversee workflow setup, follow-up on-line testing, and enhance platform performance from the business perspective.
• Drive moderation strategy operation and optimization for local markets.
• Monitor capacity delivery and model deployment scenarios using data-driven analysis.
• Collaborate with cross-functional teams to improve capacity monitoring and reporting tools; translate business needs into clear requirements.

Skills

data analysis

scheduling

real time monitoring

performance monitoring

strategic planning

MS Excel

project management

stakeholder management

English communication

Education

Bachelor's degree or above in related field

Job description

TikTok is seeking a Workflow Management professional to own scheduling, real-time monitoring, and end-to-end queue design for optimized moderation operations in Singapore.

You will build workflow strategy, monitor intraday performance, and collaborate with cross-functional teams to implement tooling and process improvements that raise SLA and efficiency while ensuring safety standards across global content moderation.