Moderation Programs Lead — Governance, Enforcement & Ops

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Moderation Program Manager within Global E-Commerce's Governance and Experience (GNE) to own end-to-end moderation domains and to drive governance, enforcement, and readiness across listings, sellers, and content. You will work with cross-functional partners to operationalize policies and deliver high-quality moderation outcomes in a global market.

The role emphasizes governance alignment, process optimization, and collaboration with internal teams and external partners to

Qualifications

• Bachelor's degree or above.
• Experience in e-Commerce safety, quality analysis, policy enforcement, or public policy.
• Familiar with e-Commerce compliance requirements and internet governance management, with business sensitivity and risk awareness.
• Ability to digest large data sets and policies in a cohesive and actionable manner.

Responsibilities

• Own end-to-end moderation governance, enforcement enablement, and operational readiness by driving risk management, moderation solutions, and governance alignment.
• Act as the single-threaded owner for moderation domain performance, operational quality, and governance execution across assigned domains.
• Conduct regular quality assessments, audits, and calibration sessions to evaluate moderation accuracy, identify enforcement gaps, and drive continuous improvement initiatives.
• Monitor and analyze operational metrics, root cause trends, leakage patterns, and moderation performance data to identify process gaps and recommend scalable solutions.
• Partner closely with cross-functional teams (Governance, Product, Engineering, Quality, Analytics) to ensure moderation standards, policies, and enforcement requirements are consistently implemented and operationalized.
• Lead moderation SOP design guidelines, policy operationalization frameworks and deliver timely updates, training, and communications to enable front-line moderation teams to execute consistently.
• Manage day-to-day policy development workflows, guideline updates, and stakeholder communications as the key liaison between moderation operations and governance teams.
• Support moderation solution design and operational rollout initiatives to improve moderation efficiency, scalability, and governance effectiveness.
• Participate in cross-functional projects to improve moderation systems, tooling, workflows, and operational scalability.
• Support escalations management and act as a trusted point of contact for moderation-related disputes, operational escalations, clarification requests, and stakeholder consultations

Skills

Policy enforcement

Risk management

Data analysis

Cross-functional coordination

Vendor management

Operations management

Governance design

Education

Bachelor's degree or above

Job description

TikTok is seeking a Moderation Program Manager within Global E-Commerce's Governance and Experience (GNE) to own end-to-end moderation domains and to drive governance, enforcement, and readiness across listings, sellers, and content. You will work with cross-functional partners to operationalize policies and deliver high-quality moderation outcomes in a global market.

The role emphasizes governance alignment, process optimization, and collaboration with internal teams and external partners to