TikTok Shop - Global Moderation Product & Cost Optimization Program Manager

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Global Moderation Product and Cost Optimization Program Manager in Singapore to lead scalable moderation processes, governance, and cost-efficiency across global operations. You will partner with Product, Finance, and Vendor Management to standardize workflows, drive automation, and optimize BPO spending.

The role requires strong product management, financial governance, and cross-functional leadership to balance platform integrity with growth in a dynamic marketplace.

Qualifications

• Bachelor's degree or equivalent in related fields.
• Experience managing global product programs with cost auditing or vendor management.
• Experience writing BRDs/PRDs and managing end-to-end product delivery lifecycles.
• Strong analytical skills with ability to synthesize data into strategic recommendations.
• Experience driving automation or process optimization to reduce manual effort.
• Cross-functional leadership across Product, Engineering, Finance, and Operations.
• Ability to balance product and cost priorities in fast-paced environments.

Responsibilities

• Define and drive moderation product strategy, roadmap priorities, and feature requirements.
• Translate stakeholder needs into BRDs and PRDs for cross-functional teams.
• Prioritize initiatives by impact, scalability, and risk mitigation.
• Collaborate with Product, R&D, and Data Science to deliver tooling and AI-enabled solutions.
• Manage timelines, dependencies, and launch readiness for initiatives.
• Support global rollout planning and adoption of tooling enhancements.
• Conduct operational audits of BPOs and vendors, including billing verification.
• Own cost tracking, budgeting, and financial governance across operations and vendors.
• Identify cost-saving opportunities while preserving moderation quality.
• Drive automation to optimize audit processes and improve efficiency.
• Develop metrics to measure ROI of product and automation investments.
• Partner with Finance and Vendor Management on budget planning and vendor reviews.

Skills

BRD/PRD writing

Stakeholder management

Analytical thinking

Automation initiatives

Cross-functional leadership

Product knowledge

Education

Bachelor's degree or equivalent

Tools

Financial modeling tools

Audit/cost tooling

Job description

Responsibilities

Global E-Commerce's Governance and Experience (GNE) organization is responsible for ensuring a safe, trustworthy, and high-quality marketplace experience for buyers, sellers, and creators across the platform. GNE Moderation ensures a safe, compliant, and trustworthy marketplace within TikTok Shop by enforcing platform policies across listings, sellers, and content. Through a combination of human expertise, machine learning, and automation, the team drives consistent moderation, mitigates platform risks, and supports a high-quality user experience across global markets. The Global Moderation Product and Cost Optimization Program Manager is responsible for driving sustainable scaling, workforce efficiency, and operational cost optimization across global moderation operations, while also leading global moderation governance, operational frameworks, and process standardization. This role partners closely with Moderation, Process, Product, Quality, Finance, Vendor Management, Governance, and regional stakeholders to design scalable operational processes and ensure moderation operations are strategically resourced, operationally efficient, and financially sustainable — balancing platform integrity, operational efficiency, and user experience while supporting business growth.

Roles & Responsibilities

• Define and drive moderation product strategy, roadmap priorities, and feature requirements aligned with operational needs
• Gather business requirements from moderation, governance, and operational stakeholders and translate them into Business Requirement Documents (BRDs) and PRDs
• Prioritize product initiatives based on business impact, operational scalability, and platform risk mitigation
• Partner with Product, R&D, and Data Science teams to drive timely delivery of moderation tooling, AI-assisted capabilities, and automation solutions
• Manage implementation timelines, dependencies, launch readiness, and stakeholder alignment across product initiatives
• Support global rollout planning and adoption strategies for moderation tooling enhancements
• Conduct operational audits of BPOs, including billing verification, settlement accuracy
• Own moderation cost tracking, forecasting, budgeting, and financial governance across internal operations, vendors, and outsourcing programs
• Identify cost-saving opportunities while maintaining moderation quality and operational effectiveness
• Drive automation initiatives to optimize BPO audit processes, reducing manual effort and improving audit efficiency and accuracy
• Develop frameworks and metrics to measure audit performance, cost efficiency, and ROI from product and automation investments
• Partner with Finance, Vendor Management, and leadership on budget planning, operational investment prioritization, and vendor performance reviews

Qualifications

Minimum Qualification(s)

• Bachelor's degree or equivalent experience in Product Management, Program Management, Business, Finance, Operations, or related fields
• Experience managing global product programs combined with cost auditing, financial governance, or vendor management initiatives; and conducting operational audits of BPOs or vendors, including billing, settlement, and performance validation
• Strong experience writing BRDs/PRDs and managing product delivery lifecycles end-to-end
• Strong analytical and financial modeling capabilities, with the ability to synthesize operational and financial data into strategic recommendations
• Experience driving automation or process optimization initiatives that reduce manual operational effort
• Strong stakeholder management and cross-functional leadership skills across Product, Engineering, Finance, and Operations teams
• Ability to manage competing priorities in fast-paced environments with a 50/50 product and cost focus

Preferred Qualification(s)

• Experience in moderation, trust & safety, governance, or platform operations is preferred
• Familiarity with AI, machine learning, and automation ecosystems is a plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.