APAC Head of Customer Success & Growth

Zoom; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

Zoom is seeking a Head of Customer Success, APAC, to lead regional CS operations across Asia-Pacific, owning revenue retention, product adoption, and customer satisfaction for a growing portfolio. Reporting into our global Customer Success organization, you will build and develop a team of CS leaders and CSMs across multiple APAC markets, bridging regional execution with global strategy.

You will partner cross-functionally with Sales, Renewals, CX Ops, and Product to drive measurable

Qualifications

• 5+ years of enterprise CS leadership experience.
• Experience leading CS teams across APAC markets.
• Proven ability to drive GRR and customer outcomes at scale.
• Strong cross-functional delivery with Sales, Renewals, Ops and Product.

Responsibilities

• Lead regional CS operations across Asia-Pacific, driving retention, adoption and satisfaction.
• Build and develop a high-performing CS team of leaders and CSMs across APAC.
• Align regional CS execution with global strategy and market programs.
• Partner with Sales, Renewals, CX Ops, and Product to improve GRR and outcomes.
• Define rhythms of business, executive engagement, and health reviews.
• Operate with strategic vision in a fast, matrixed environment.

Skills

Enterprise CS leadership

APAC market experience

Cross-functional collaboration

Customer Success optimization

Job description

Zoom is seeking a Head of Customer Success, APAC, to lead regional CS operations across Asia-Pacific, owning revenue retention, product adoption, and customer satisfaction for a growing portfolio. Reporting into our global Customer Success organization, you will build and develop a team of CS leaders and CSMs across multiple APAC markets, bridging regional execution with global strategy.

You will partner cross-functionally with Sales, Renewals, CX Ops, and Product to drive measurable