Global End-User IT Support Specialist

Randstad Singapore

Singapore

On-site

SGD 56,000 - 100,000

Full time

14 days+

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Job summary

Randstad Singapore is seeking a Level II IT Support Specialist to join a dynamic, high-touch corporate environment. You will serve as the critical interface between business users and the IT ecosystem, reinforcing a global technology support service model.

Responsibilities include diagnosing across Windows 11, VDI/Citrix, macOS, mobile OS, and enterprise tools like Zoom and Slack; performing hardware provisioning and workspace moves; and logging requests via ServiceNow while collaborating with

Qualifications

Degree or diploma in Computer Science, Information Technology, Engineering, or related technical discipline.
Solid, demonstrable experience in desktop support, end-user computing, or service desk environments.

Responsibilities

Diagnose, troubleshoot, and resolve complex issues across Windows 11, macOS, mobile OS, and enterprise communication setups.
Log, track, and manage service requests via ServiceNow or similar ticketing platforms.
Collaborate with global engineering teams and external vendors to escalate and resolve bottlenecks.
Partner with business units and front-office stakeholders to understand evolving requirements and provide technology recommendations.
Act as local technology advocate, aligning regional and international IT support structures.