End User Technology Support Specialist

Randstad Singapore; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Randstad Singapore is seeking a Level II IT Support Specialist to join a dynamic, high-touch corporate environment. You will serve as the critical interface between business users and the IT ecosystem, reinforcing a global technology support service model.

Responsibilities include diagnosing across Windows 11, VDI/Citrix, macOS, mobile OS, and enterprise tools like Zoom and Slack; performing hardware provisioning and workspace moves; and logging requests via ServiceNow while collaborating with

Qualifications

• Degree or diploma in Computer Science, Information Technology, Engineering, or related technical discipline.
• Solid, demonstrable experience in desktop support, end-user computing, or service desk environments.

Responsibilities

• Diagnose, troubleshoot, and resolve complex issues across Windows 11, macOS, mobile OS, and enterprise communication setups.
• Log, track, and manage service requests via ServiceNow or similar ticketing platforms.
• Collaborate with global engineering teams and external vendors to escalate and resolve bottlenecks.
• Partner with business units and front-office stakeholders to understand evolving requirements and provide technology recommendations.
• Act as local technology advocate, aligning regional and international IT support structures.

Skills

Desktop support

End-user computing

Communication skills

Stakeholder support

Education

Bachelor's degree in Computer Science or related

Tools

Active Directory

MS Intune

Office 365

DFS/ Shares permissions

ServiceNow

Job description

about the company:
Our client is a well-established, premier global investment management firm with a strong international presence spanning over 20 countries. Known for delivering sophisticated, research-driven investment strategies, they serve a diverse portfolio of institutional, private, and individual clients worldwide. They foster an innovation-led culture backed by an integrated global technology platform, offering a highly collaborative environment where technology directly empowers business success.

about the job:
Operating in a dynamic, high-touch corporate environment, you will join an agile global technology support service unit, serving as the critical Level II interface between the business users and the wider IT ecosystem.

Your main responsibilities will include:

• Diagnose, troubleshoot, and resolve complex issues across Windows 11 environments, virtual machines (VDI/Citrix), macOS, mobile operating systems (iOS/Android), and enterprise communication setups (IP telephony, Zoom, Slack).
• Execute local hands-on hardware interventions, including PC/laptop provisioning, system deployment, and workspace moves/adds/changes. Assist with fundamental network and server room maintenance.
• Log, track, and manage service requests via enterprise ticketing platforms (such as ServiceNow). Collaborate with global internal engineering teams and external vendors to **escalate** and resolve complex technical bottlenecks.
• Partner closely with high-profile business units and front-office stakeholders to understand evolving technical requirements, provide tailored technology recommendations, and conduct user awareness sessions or training.
• Act as the local technology advocate and liaison, keeping regional management and international IT support structures aligned on ongoing technical trends and critical office requirements.

skills and experience required:

• Degree or diploma in Computer Science, Information Technology, Engineering, or a related technical discipline.
• Solid, demonstrable experience in desktop support, end-user computing, or service desk environments. Deep familiarity with Windows 11, Active Directory, MS Intune, Office 365, and file/folder permissions (DFS, shares) is required.
• Exceptional communication and interpersonal skills. You possess the professional maturity, diplomacy, and confidence required to support senior executives and front-office stakeholders directly.
• Prior experience supporting front-office financial services, trading floors, or specialized market data applications (e.g., Bloomberg, FactSet) will be highly regarded. Experience in leading minor IT project rollouts or conducting technical training is a strong plus.