Global Enablement Director: Training & Excellence

foodpanda; Singapore; On-site; SGD 180,000 - 300,000; Full time

Benefits offered by this job

Dynamic environment

Development opportunities

Team events

Diversity & inclusion

Early responsibility

Job summary

foodpanda seeks a visionary Head of Training and Excellence to lead global enablement for Sales, Account Management, and BPO networks. You will define strategy, build scalable learning systems, and partner with RevOps to accelerate onboarding, boost execution, and grow revenue.

You will manage a diverse team across 15 markets, drive LMS strategy, implement CRM and Workday integrations, and champion a culture of continuous improvement and innovation across a fast-growing global company.

Qualifications

• Minimum 8+ years of dedicated experience in sales enablement, commercial training, or L&D operations.
• Minimum 5+ years of direct people management experience.
• Broad operational exposure and expertise in designing enablement programs for Sales, Account Management, and high-volume BPO agent operations.
• Deep understanding of Learning Management Systems (LMS), instructional design, and adult learning principles.
• Strong working knowledge of Salesforce (dashboards, pipeline workflows, CRM integration) and experience with enterprise automation systems such as Workday.
• Demonstrated success working in cross-functional, highly matrixed global settings and partnering directly with Revenue Operations (RevOps).
• Excellent analytical abilities, leveraging data to refine enablement strategies, track performance, and prove measurable impact.
• Strong leadership, executive presentation, and stakeholder management skills to influence cross-functional teams across multiple countries.

Responsibilities

• Direct, mentor, and grow a high-performing team of enablement specialists and instructional designers across 15 markets.
• Define and execute a holistic enablement roadmap tailored to direct Sales, Account Management, and high-volume BPO agent networks.
• Oversee the end-to-end strategy, deployment, and continuous optimization of instructional design standards and learning frameworks across all commercial cohorts.
• Provide strategic guidance and implementation support for core sales methodologies, CRM workflows, and best-in-class customer acquisition and retention practices.
• Own the strategy, administration, and scaling of our Learning Management Systems (LMS) and broader enablement tech stack.
• Partner closely with Revenue Operations (RevOps) to align enablement initiatives with pipeline generation, win rates, net retention, and operational productivity metrics.
• Drive process automation across learning workflows, leveraging enterprise tools such as Workday and Salesforce to automate training assignments, track certifications, and optimize ramp-up times.
• Establish and track key performance indicators (KPIs) to measure enablement ROI, presenting data-driven insights and actionable recommendations to senior leadership.
• Collaborate cross-functionally with Sales Ops, Product, Marketing, and HR to support global go-to-market strategies, new product rollouts, and system changes.
• Act as a champion for continuous improvement, fostering a culture of learning, innovation, and operational excellence across global teams.

Skills

Sales enablement

Leadership

Analytics

Stakeholder management

Cross-functional collaboration

Tools

Salesforce

Workday

Job description

foodpanda seeks a visionary Head of Training and Excellence to lead global enablement for Sales, Account Management, and BPO networks. You will define strategy, build scalable learning systems, and partner with RevOps to accelerate onboarding, boost execution, and grow revenue.

You will manage a diverse team across 15 markets, drive LMS strategy, implement CRM and Workday integrations, and champion a culture of continuous improvement and innovation across a fast-growing global company.