Regulatory Response Analyst, Trust & Safety (6 months Fixed-Term contract)

TikTok Pte. Ltd.; Singapore; On-site; SGD 80,000 - 130,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a Regulatory Response Analyst in Singapore to coordinate responses to major global regulatory incidents. You will work across Public Policy, Legal, Product and Engineering to manage crises and drive improvements in incident processes.

Expect to lead post-mortems, analyze trends, and develop actionable insights while adapting to global working hours and weekend rotations.

Qualifications

• Bachelor's degree or above.
• 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
• Strong interpersonal and communication skills to engage with different teams.
• Good project management skills, with a proven record of driving change from conception to execution.
• Knowledge of social media challenges and sensitivity to safety or regulatory issues.

Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.
• Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product.
• Lead cross-functional post-mortems for major incidents and produce actionable insights.
• Be comfortable, methodical and resilient; be flexible with global working hours and rotate weekends.

Skills

Interpersonal communication

Project management

Regulatory awareness

Crisis management

Education

Bachelor's degree

Job description

Responsibilities

About the team The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents. Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.

This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users

• Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
• You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
• Be comfortable, methodical and resilient;
• Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Qualifications

Minimum Qualifications

• Bachelor's degree or above
• 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles
• Strong interpersonal and communication skills to engage with different teams
• Good project management skills, with a proven record of driving change from conception to execution
• Knowledge of social media challenges and sensitivity to safety or regulatory issues

Preferred Qualifications

• Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets
• Quantitative data analytics/SQL skills, a data driven mindset
• Strong stakeholder management skills