Global Emergency Response Team Specialist, Trust & Safety

TikTok; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Global Emergency Response Team Specialist to protect the platform by evaluating risks, reviewing emergency escalations, and making decisive, policy-guided judgments on sensitive content.

You will collaborate with global teams and law enforcement, handling highly sensitive material and contributing to process improvements within a fast-paced, safety-focused environment.

Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Responsibilities

• About the teamThe Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.
• Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
• Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

Skills

Threat assessment

Independent decision making

Communication skills

Analytical thinking

Risk management

Experience with social media

Content safety knowledge

Education

Bachelor's degree in a relevant field

Tools

SQL

Data analytics tools

Investigation software

Job description

Global Emergency Response Team Specialist, Trust & Safety

Employment Type

Regular

Job Code

A165001B

Responsibilities

About the teamThe Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

• Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
• Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

This role will require you to work a permanent full weekend shift.

Qualifications

Minimum Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Preferred Qualifications

• Experience in crisis management, government agencies, or law enforcement.
• SQL and data analytics skills to enhance investigative and reporting capabilities.
• Experience leading projects aimed at improving operational processes and emergency response mechanisms.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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