Regulatory Crisis Response Analyst (Trust & Safety)

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Regulatory Response Analyst based in Singapore to coordinate responses to major global regulatory incidents and ensure user safety on the platform. The role involves liaising with Public Policy, Legal, Product and Engineering teams, handling time-critical government reports, and driving improvements in incident processes.

You will engage across cross-functional teams, lead post-mortems, and adapt to weekend rotations as needed in a dynamic Trust & Safety environment.

Qualifications

• Bachelor's degree or above.
• 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles.
• Strong interpersonal and communication skills to engage with different teams.
• Good project management skills, with a proven record of driving change from conception to execution.
• Knowledge of social media challenges and sensitivity to safety or regulatory issues.

Responsibilities

• Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries.
• Coordinate across global cross-functional teams including Public Policy, Legal, Product and Engineering to handle and respond to crisis.
• Analyse incident trends, systems and data to develop improvements to incident processes and drive improvements across process, policy and product.
• Lead cross-functional post-mortems for major incidents and produce actionable insights.
• Be comfortable, methodical and resilient.
• Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Job description

TikTok is seeking a Regulatory Response Analyst based in Singapore to coordinate responses to major global regulatory incidents and ensure user safety on the platform. The role involves liaising with Public Policy, Legal, Product and Engineering teams, handling time-critical government reports, and driving improvements in incident processes.

You will engage across cross-functional teams, lead post-mortems, and adapt to weekend rotations as needed in a dynamic Trust & Safety environment.