Global E‑Commerce Conversational AI Engineer

ByteDance; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ByteDance is hiring an Algorithm Engineer for Global E-Commerce (Conversational AI) in Singapore. You will design and deploy AI-powered customer service agents for high-volume inquiries, including disputes, refunds and policy handling, while advancing multilingual translation and cross-language support.

Responsibilities include post-training strategies, data-efficient learning, and benchmarking datasets to improve accuracy, latency, and reliability at scale across a global audience.

Formación

• Bachelor level or higher in CS/CE/Statistics or related field.
• Minimum 3 years of relevant work experience.
• LLM development: fine-tuning, distillation or RLHF.
• Multilingual AI: multilingual NLP and cross-lingual dialogue modeling.

Responsabilidades

• Develop AI-powered customer service systems for e-commerce inquiries and disputes.
• LLM post-training and data-efficient learning strategies.
• Benchmarking and training data construction for policy clarifications and disputes.
• Develop multilingual customer support across languages.
• Optimize model efficiency and deployment for low latency and scale.

Conocimientos

LLM development

Post-training techniques

Multilingual NLP

Educación

Bachelor's degree in CS/CE/Statistics

Descripción del empleo

ByteDance is hiring an Algorithm Engineer for Global E-Commerce (Conversational AI) in Singapore. You will design and deploy AI-powered customer service agents for high-volume inquiries, including disputes, refunds and policy handling, while advancing multilingual translation and cross-language support.

Responsibilities include post-training strategies, data-efficient learning, and benchmarking datasets to improve accuracy, latency, and reliability at scale across a global audience.