Algorithm Engineer - Global E-Commerce (Conversational AI) Technology - Algorithm Singapore Regular

ByteDance; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance is hiring an Algorithm Engineer for Global E-Commerce (Conversational AI) in Singapore. You will design and deploy AI-powered customer service agents for high-volume inquiries, including disputes, refunds and policy handling, while advancing multilingual translation and cross-language support.

Responsibilities include post-training strategies, data-efficient learning, and benchmarking datasets to improve accuracy, latency, and reliability at scale across a global audience.

Qualifications

• Bachelor level or higher in CS/CE/Statistics or related field.
• Minimum 3 years of relevant work experience.
• LLM development: fine-tuning, distillation or RLHF.
• Multilingual AI: multilingual NLP and cross-lingual dialogue modeling.

Responsibilities

• Develop AI-powered customer service systems for e-commerce inquiries and disputes.
• LLM post-training and data-efficient learning strategies.
• Benchmarking and training data construction for policy clarifications and disputes.
• Develop multilingual customer support across languages.
• Optimize model efficiency and deployment for low latency and scale.

Skills

LLM development

Post-training techniques

Multilingual NLP

Education

Bachelor's degree in CS/CE/Statistics

Job description

Algorithm Engineer - Global E-Commerce (Conversational AI)

Location:

Team:

Algorithm

Employment Type:

Regular

Job Code:

A197961B

Share this listing:

Responsibilities

• Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.
• Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.
• Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.
• Develop Multilingual Support & Translation Models: Enhance the platform's AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.
• Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.
• Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.
• Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.

What You Will Do

• Develop AI-Powered Customer Service Systems: Design and implement an AI-driven conversational customer service agent that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues, replacing traditional human customer service agents.
• LLM Post-Training & Data-Efficient Learning: Apply state-of-the-art LLM post-training techniques, such as instruction tuning, reinforcement learning from human feedback (RLHF), and continual learning, to optimize AI customer service responses with minimal labeled data.
• Benchmark and training data construction: Identify challenging customer service interactions, such as policy clarifications, dispute handling, and multi-turn complaint resolution, and construct specialized datasets to enhance AI training.
• Develop Multilingual Customer Support: Build AI models capable of handling customer service interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.
• Optimize Model Efficiency & Deployment: Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.

Qualifications

Minimum Qualifications

• Bachelor and above with majors in computer science, computer engineering, statistics, applied mathematics, data science or other related disciplines.
• At least 3 years of work experience in the related field
• LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
• Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.

Preferred Qualifications

• E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.
• Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.
• Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.