Global Desktop Support Engineer - Trading Systems

Achieve Group; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Achieve Group is seeking a Desktop Support Analyst for our client, a global energy trading organisation, to support users across regions and maintain desktop infrastructure, incidents and change control.

You will troubleshoot Windows, AD, Exchange, Citrix, and Microsoft 365, coordinate with vendors and internal teams, and participate in IT projects. Occasional after-hours support may be required.

Qualifications

• 5+ years desktop and end-user support in a trading environment.
• Strong troubleshooting across Windows, servers, networking and apps.
• SCCM/Intune for device deployment and management.
• AD, GPO, endpoint security, Office, Exchange, Citrix and MDM experience.
• Familiar with telephony/VoIP, preferably Cisco.
• Microsoft 365 admin and ITSM tools like Jira/ServiceNow/Remedy.
• ITIL understanding; certification is an advantage.
• Excellent communication in a fast-paced setting.

Responsibilities

• Provide on-site and remote IT support to users across multiple regions, ownership from issue to resolution.
• Troubleshoot desktop, infrastructure and application issues, including trading systems, with internal teams and vendors.
• Manage device provisioning, onboarding/offboarding, access changes and relocations.
• Track incidents and service requests through Jira, updating users and stakeholders.
• Maintain support procedures, documentation and knowledge articles; share with team.
• Monitor system availability, capacity and performance; support desktop infra and security improvements.
• Test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects and technology upgrades; occasional after-hours support.

Skills

Windows 10/11

Windows Server 2016/2019

SCCM/Intune

Active Directory

Office 365

Exchange

Citrix

Jira/ServiceNow

ITIL

Strong communication

Tools

Jira

ServiceNow

Remedy

Confluence

Azure

PowerShell

Job description

Achieve Group is seeking a Desktop Support Analyst for our client, a global energy trading organisation, to support users across regions and maintain desktop infrastructure, incidents and change control.

You will troubleshoot Windows, AD, Exchange, Citrix, and Microsoft 365, coordinate with vendors and internal teams, and participate in IT projects. Occasional after-hours support may be required.