Desktop Support (Contract / MNC)

Achieve Group; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

Achieve Group is seeking a Desktop Support Analyst for our client, a global energy trading organisation, to support users across regions and maintain desktop infrastructure, incidents and change control.

You will troubleshoot Windows, AD, Exchange, Citrix, and Microsoft 365, coordinate with vendors and internal teams, and participate in IT projects. Occasional after-hours support may be required.

Qualifications

• 5+ years desktop and end-user support in a trading environment.
• Strong troubleshooting across Windows, servers, networking and apps.
• SCCM/Intune for device deployment and management.
• AD, GPO, endpoint security, Office, Exchange, Citrix and MDM experience.
• Familiar with telephony/VoIP, preferably Cisco.
• Microsoft 365 admin and ITSM tools like Jira/ServiceNow/Remedy.
• ITIL understanding; certification is an advantage.
• Excellent communication in a fast-paced setting.

Responsibilities

• Provide on-site and remote IT support to users across multiple regions, ownership from issue to resolution.
• Troubleshoot desktop, infrastructure and application issues, including trading systems, with internal teams and vendors.
• Manage device provisioning, onboarding/offboarding, access changes and relocations.
• Track incidents and service requests through Jira, updating users and stakeholders.
• Maintain support procedures, documentation and knowledge articles; share with team.
• Monitor system availability, capacity and performance; support desktop infra and security improvements.
• Test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects and technology upgrades; occasional after-hours support.

Skills

Windows 10/11

Windows Server 2016/2019

SCCM/Intune

Active Directory

Office 365

Exchange

Citrix

Jira/ServiceNow

ITIL

Strong communication

Tools

Jira

ServiceNow

Remedy

Confluence

Azure

PowerShell

Job description

Our client, an international energy trading organisation, is seeking a Desktop Support Analyst to support its global users and desktop infrastructure. The role covers daily technical support, incident resolution and participation in technology improvement projects.

Key Responsibilities

• Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
• Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
• Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
• Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
• Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
• Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
• Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
• Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.

Requirements

• At least 5 years of desktop and end-user support experience within a complex trading environment, working with multiple stakeholders and external vendors.
• Strong troubleshooting skills across Windows 10/11, Windows Server 2016/2019, networking, infrastructure and business applications.
• Hands-on experience with device deployment and provisioning through SCCM and/or Intune.
• Experience supporting Active Directory, Group Policy, endpoint security, Microsoft Office, Exchange, Citrix and mobile device management.
• Familiarity with telephony/VoIP systems, preferably Cisco.
• Experience administering Microsoft 365 and using IT service management tools such as Jira, ServiceNow or Remedy.
• Understanding of ITIL practices; certification would be an advantage.
• Strong communication skills and the ability to manage support requests in a fast-paced environment.

Additional Advantages

• Experience with Azure administration, including identity and access controls, and scripting using PowerShell or Python.
• Exposure to Azure Virtual Desktop, Microsoft Defender, modern endpoint management and SD-WAN/SASE.
• Familiarity with Confluence and Azure monitoring tools, including Application Insights and Log Analytics.
• Experience supporting energy or commodities trading platforms, ETRM systems, market data applications or shipping systems.
• Relevant Microsoft 365/Azure certifications and experience delivering small IT projects or changes.