Global Control Tower Operations Lead

American President Lines; Singapore; On-site; SGD 50,000 - 73,000; Full time

Benefits offered by this job

Competitive benefits package

Annual leave entitlement

Pension plan

Health and life assurance

Job summary

CEVA Logistics is seeking a capable Logistics Operations professional to join our global team in Singapore. You will act as a first point of contact for customers, carriers and suppliers, handling orders, bookings and event tracking across multiple transport modes.

You will monitor execution, manage incidents, support reporting, and assist supplier onboarding. Strong English, MS Office skills and a willingness to work outside standard hours are important for success in this role.

Qualifications

• Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Minimum 1 year of working experience
• Fresh graduates with logistics or supply chain related educational background may be considered
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Fluency in English (both written and spoken) mandatory
• Ability to work under pressure in a fast-paced environment
• Proven ability to get things done and a team player
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)
• Experience in Freight forwarding logistics and International Supply Chain Management
• Advanced knowledge of MS Office products, Excel, PPT & Word
• Knowledge of transportation/warehouse management systems
• Multilingual candidates a plus

Responsibilities

• Day to day Operations: First point of contact for customers, carriers, suppliers and other supply chain stakeholders.
• Handle customer orders including related documentation and transport booking.
• Monitor transport execution to ensure adherence to standards.
• Request and Incident Management: Handle customer requests and supply chain incidents / disruptions.
• Inform supervisors and stakeholders in a timely manner.
• Visibility and Event Management: Ensure tracking event updates are provided on time by suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.
• Support reporting and performance measurement: Assist in monthly reviews and KPIs analysis.
• Supplier Management: Assist onboarding of new suppliers and SOP compliance.

Skills

Fluency in English

Computer literacy

Microsoft Office

Education

Diploma in Logistics / Supply Chain

Bachelor’s degree in International Trade / Logistics / Commerce

Tools

MS Excel

PowerPoint

Word

Transportation/Warehouse management systems

Job description

CEVA Logistics is seeking a capable Logistics Operations professional to join our global team in Singapore. You will act as a first point of contact for customers, carriers and suppliers, handling orders, bookings and event tracking across multiple transport modes.

You will monitor execution, manage incidents, support reporting, and assist supplier onboarding. Strong English, MS Office skills and a willingness to work outside standard hours are important for success in this role.