Control Tower Operations Lead

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CEVA Logistics Solutions Singapore Pte. Ltd. leads its regional Control Tower to ensure on-time delivery and proactive issue resolution across multiple carriers and modes.

Based in a regional control tower, you will guide a team of Operations Coordinators in daily operations, focusing on shipment bookings, event management and stakeholder follow-ups. You will drive continuous improvement, monitor KPIs and participate in customer meetings, while ensuring SOP compliance and cross-functional

Qualifications

• Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience
• 3+ years operational experience in Freight forwarding, logistics or International Supply Chain Management
• 1 year of experience in managing a smaller team
• Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)
• Strong IT skills and working knowledge of Microsoft Office
• Ability to prioritize work and to assign workload to team members according to resource availability
• Openness to work in an international / multi-cultural environment
• Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
• Proactive on continuous improvement and process optimization

Responsibilities

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
• Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
• Support the on-boarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region
• Manage other tasks assigned by Operations Managers
• Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
• Ensure adherence to established work standards and work processes
• Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning
• Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable

Skills

Team leadership

Communication

Time management

Problem solving

Multicultural environment

Education

Diploma or higher in Logistics or related field

Tools

Excel

Power BI

Visio

PowerPoint

Word

Access

Job description

CEVA Logistics Solutions Singapore Pte. Ltd. leads its regional Control Tower to ensure on-time delivery and proactive issue resolution across multiple carriers and modes.

Based in a regional control tower, you will guide a team of Operations Coordinators in daily operations, focusing on shipment bookings, event management and stakeholder follow-ups. You will drive continuous improvement, monitor KPIs and participate in customer meetings, while ensuring SOP compliance and cross-functional