Control Tower Management Singapore

American President Lines; Singapore; On-site; SGD 50,000 - 73,000; Full time

Benefits offered by this job

Competitive benefits package

Annual leave entitlement

Pension plan

Health and life assurance

Job summary

CEVA Logistics is seeking a capable Logistics Operations professional to join our global team in Singapore. You will act as a first point of contact for customers, carriers and suppliers, handling orders, bookings and event tracking across multiple transport modes.

You will monitor execution, manage incidents, support reporting, and assist supplier onboarding. Strong English, MS Office skills and a willingness to work outside standard hours are important for success in this role.

Qualifications

• Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
• Minimum 1 year of working experience
• Fresh graduates with logistics or supply chain related educational background may be considered
• Strong computer skills and good working knowledge of Microsoft Office
• General understanding of Supply Chain Management concepts and logistics processes
• Fluency in English (both written and spoken) mandatory
• Ability to work under pressure in a fast-paced environment
• Proven ability to get things done and a team player
• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
• Customer service oriented
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)
• Experience in Freight forwarding logistics and International Supply Chain Management
• Advanced knowledge of MS Office products, Excel, PPT & Word
• Knowledge of transportation/warehouse management systems
• Multilingual candidates a plus

Responsibilities

• Day to day Operations: First point of contact for customers, carriers, suppliers and other supply chain stakeholders.
• Handle customer orders including related documentation and transport booking.
• Monitor transport execution to ensure adherence to standards.
• Request and Incident Management: Handle customer requests and supply chain incidents / disruptions.
• Inform supervisors and stakeholders in a timely manner.
• Visibility and Event Management: Ensure tracking event updates are provided on time by suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.
• Support reporting and performance measurement: Assist in monthly reviews and KPIs analysis.
• Supplier Management: Assist onboarding of new suppliers and SOP compliance.

Skills

Fluency in English

Computer literacy

Microsoft Office

Education

Diploma in Logistics / Supply Chain

Bachelor’s degree in International Trade / Logistics / Commerce

Tools

MS Excel

PowerPoint

Word

Transportation/Warehouse management systems

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Job Purpose

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Key Accountabilities

Day to day Operations:First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day businessHandle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service levelMonitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:Handling of customer requests and supply chain incidents / disruptionsInform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriersFollow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviewsSupport analysis of standard KPIs and reports and identify / suggest areas for improvement

Supplier Management:Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

WHAT ARE WE LOOKING FOR?

Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience

Minimum 1 year of working experience

Fresh graduates with logistics or supply chain related educational background may be considered

Strong computer skills and good working knowledge of Microsoft Office

General understanding of Supply Chain Management concepts and logistics processes

Fluency in English (both written and spoken) mandatory

Ability to work under pressure in a fast-paced environment

Proven ability to get things done and a team player

Highly dependable and reliable in ensuring priorities are met effectively, good time management skillsCustomer service oriented

Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment

Diploma in in business administration or Supply Chain Management.Bachelor’s degree in International Trade, Logistics or Commerce

Experience in Freight forwarding logistics and International Supply Chain Management

Advanced knowledge of MS office products, Excel, PPT & WordKnowledge of transportation/warehouse management systems

Multilingual candidates a plus

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.