Logistics Customer Service Executive (Air & Ocean)

CEVA Logistics; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive annual leave entitlement

Pension

Health

Life assurance

Job summary

CEVA Logistics is seeking a customer service professional to join its Air and Ocean team in Singapore. You will provide seamless, customer-focused support for air export shipments, coordinate with internal and external stakeholders, and ensure accurate data handling to meet performance KPIs.

The role emphasizes prompt communication, adherence to IATA rules, collaboration with procurement and overseas agents, and timely escalation of issues.

Qualifications

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Able to work over-time when required.
• Good written and spoken English.
• Possess excellent communication and interpersonal skills.

Responsibilities

• Answer all incoming calls promptly and politely.
• Respond to customer enquiries promptly.
• Basic knowledge on cargo commodity as per IATA rules and regulations.
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements.
• Booking of flights with procurement team.
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue.
• Ensure all data are updated correctly in system.
• Liaise with overseas agents on various requirements and rates.
• Obtain rate approval from customer before shipment departs.
• Provide flight details and feedback to customer on freight status timely.
• To ensure AED compliance and job file closures within KPI.
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs.
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction.
• Monitor progress to achieve month end targets / annual objectives and KPI.
• Supporting others on shipment execution when necessary.
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Skills

Customer service

Communication skills

English proficiency

Overtime readiness

Job description

CEVA Logistics is seeking a customer service professional to join its Air and Ocean team in Singapore. You will provide seamless, customer-focused support for air export shipments, coordinate with internal and external stakeholders, and ensure accurate data handling to meet performance KPIs.

The role emphasizes prompt communication, adherence to IATA rules, collaboration with procurement and overseas agents, and timely escalation of issues.