Global Client Support & Solutions Analyst

Salt; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Salt is seeking a customer-focused Support Analyst to join a regional team and help clients use trading and market infrastructure solutions. You will troubleshoot issues, learn new technologies, and guide customers through onboarding and product demonstrations in a fast-paced, international environment.

You will collaborate with technical teams, translate complex concepts for clients, and build trusted relationships across regional and global groups, with opportunities for growth into consulting

Qualifications

• Must have strong interpersonal and communication skills.
• Customer-centric mindset with confidence when interacting with clients.
• Strong problem-solving abilities and willingness to learn.
• Comfortable working in a fast-paced support environment.
• Team player with a proactive attitude.

Responsibilities

• Troubleshoot and resolve client support tickets and application issues
• Investigate backend system and platform-related concerns
• Support onboarding activities, product demonstrations, and client guidance
• Assist with contract mapping and product-related queries
• Collaborate closely with technical teams to understand new products and features
• Communicate technical concepts clearly to clients and stakeholders
• Build strong relationships and become a trusted contact for customers
• Work with regional and global teams to deliver seamless support services

Skills

Interpersonal skills

Customer-centric mindset

Problem solving

Learning agility

Team player

Communication

Tools

SQL

Networking (TCP/IP)

Python

Job description

Salt is seeking a customer-focused Support Analyst to join a regional team and help clients use trading and market infrastructure solutions. You will troubleshoot issues, learn new technologies, and guide customers through onboarding and product demonstrations in a fast-paced, international environment.

You will collaborate with technical teams, translate complex concepts for clients, and build trusted relationships across regional and global groups, with opportunities for growth into consulting