Application Support Analyst

Achieve Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Achieve Group is seeking an Application Support Analyst to join its global IT Operations team. The role covers front, middle and back-office trading systems across APAC, EMEA and AMER, working with stakeholders, tech teams and vendors to resolve issues and drive enhancements.

The successful candidate will contribute to cloud, automation and digital transformation initiatives, develop SOPs in Confluence and provide out-of-hours support for major incidents and maand-end processes.

Qualifications

• 5+ years of experience in Application Support within a complex trading environment.
• Experience with an ETRM/CTRM platform, preferably Allegro Horizon or Topaz.
• Strong analytical, problem-solving, communication and interpersonal skills.
• Experience diagnosing and resolving issues in Windows Server and Windows desktop environments.
• Knowledge of ITIL practices, SQL and scripting/automation with PowerShell and/or Python.

Responsibilities

• Provide end-to-end application support for a global user base, diagnosing and resolving issues.
• Manage incidents and service requests through Jira, prioritising and tracking in line with SLOs/SLAs.
• Investigate recurring issues, perform root cause analysis and implement permanent fixes.
• Develop and maintain operational documentation in Confluence.
• Collaborate with users, developers and vendors on enhancements and release activities.
• Monitor availability, performance and capacity; identify issues proactively.
• Contribute to IT initiatives including cloud, automation and digital transformation.
• Share knowledge by mentoring colleagues and promoting continuous learning.
• Provide out-of-hours support for major incidents, maintenance and month-end processes.

Skills

PowerShell

Python

SQL

Jira

Confluence

Azure DevOps

Visual Studio

Crystal Reports

Allegro Horizon

Topaz

Trayport

FXAll

WebICE

Bloomberg

Reuters

Windows Server

Windows Desktop

ITIL

Education

Bachelor’s degree in Information Technology, Computer Science or a related discipline

Tools

Jira

Confluence

Azure DevOps

Visual Studio

Crystal Reports

Allegro Horizon

Topaz

Trayport

FXAll

WebICE

Bloomberg

Reuters

PowerShell

Python

SQL

Job description

Our client, an established international organisation, is looking for an Application Support Analyst to join its global IT Operations team. The successful candidate will provide application support across front, middle and back-office trading functions, supporting business-critical systems across APAC, EMEA and AMER.

This role will work closely with business stakeholders, technology teams and third-party vendors to resolve application issues, deliver enhancements and contribute to cloud, automation and digital transformation initiatives.

Key Responsibilities:

• Provide end-to-end application support for a global user base, diagnosing and resolving application, system and data issues while ensuring timely communication with users.
• Manage incidents and service requests through Jira, ensuring requests are prioritised, tracked and resolved efficiently in accordance with agreed SLOs/SLAs.
• Investigate recurring application issues, conduct root cause analysis and collaborate with relevant teams to implement permanent fixes and drive continuous service improvement.
• Develop and maintain operational documentation, knowledge articles and standard operating procedures in Confluence.
• Collaborate with business users, developers and vendors on application enhancements, including requirements gathering, testing, deployment coordination and release activities.
• Monitor application availability, performance and capacity to proactively identify issues and maintain reliable services.
• Contribute to global IT initiatives and digital transformation programmes, including application implementations, process improvements, automation and technology adoption.
• Share technical knowledge and best practices by mentoring colleagues and fostering a culture of continuous learning and collaboration.
• Provide out-of-hours support when required for major incidents, planned maintenance, production releases and critical business activities such as month-end processing.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science or a related discipline, or equivalent professional qualifications and relevant industry experience.
• At least 5 years of experience in Application Support within a complex trading environment, supporting multiple applications, business stakeholders and third-party vendors.
• Good understanding of the trade/deal lifecycle, physical and financial energy commodities, with working knowledge of an ETRM/CTRM platform, preferably Allegro Horizon or Topaz.
• Strong analytical, problem-solving, communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience diagnosing and resolving application issues in Windows Server and Windows desktop environments.
• Knowledge of ITIL practices, SQL and scripting/automation using PowerShell and/or Python.
• Self-motivated and customer-focused, with the ability to take ownership, work proactively and deliver high-quality outcomes in a fast-paced environment.
• Experience with market data platforms, Azure DevOps, Visual Studio, Crystal Reports or enterprise trading platforms such as Allegro Horizon ETRM, Topaz, Trayport, FXAll, WebICE, Bloomberg or Reuters will be advantageous.
• Experience with Microsoft Azure, Azure Monitor, Application Insights, Log Analytics, Agile methodologies, Jira, Confluence and DevOps practices will be an added advantage.
• Adaptable and eager to learn new technologies, with the ability to work effectively in a diverse, multicultural and global environment.