Client Service Manager – Global Trade Solutions

HSBC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HSBC Singapore is seeking a Client Service Manager to own end-to-end client service for transactions, coordinating delivery across internal teams and external partners to ensure timely fulfilment.

You will provide advisory support on trade practices, promote digital self-serve capabilities, and build deep understanding of client routines to surface growth opportunities while maintaining high service standards and strong risk controls.

Qualifications

• GTS product and process expertise in regulated environments.
• Strong client service and relationship management.
• Excellent stakeholder management and influencing skills.
• Proven problem-solving and multi-tasking abilities.
• Data and presentation skills with Excel & PowerPoint.
• Relevant professional certification preferred (CDCS).

Responsibilities

• Own end-to-end client service for transactions.
• Coordinate delivery across internal and external stakeholders.
• Provide advisory support on trade practices and solutions.
• Support collection of client payments with embedded risk controls.
• Drive adoption of digital and self-serve capabilities.
• Develop deep understanding of client routines and identify growth signals.
• Monitor and improve client experience and service quality.
• Manage commodity client requirements and lead change.

Skills

GTS knowledge

Client service

Stakeholder management

Problem solving

Excel

PowerPoint

CDCS certification

Education

CDCS certification

Tools

Excel

PowerPoint

Job description

HSBC Singapore is seeking a Client Service Manager to own end-to-end client service for transactions, coordinating delivery across internal teams and external partners to ensure timely fulfilment.

You will provide advisory support on trade practices, promote digital self-serve capabilities, and build deep understanding of client routines to surface growth opportunities while maintaining high service standards and strong risk controls.