Client Service Manager

THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

HSBC Corporate and Institutional Banking in Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate delivery across internal and external stakeholders. You will advise clients on trade practices and solutions, and support collections with risk controls.

You will also promote digital self-service, develop deep client relationship insights, and drive service improvements to enhance client experience and revenue opportunities.

Qualifications

• Strong knowledge of GTS products, trade/transaction processing, and end-to-end client servicing in a regulated environment.
• Proven ability to deliver high service standards and manage client expectations.
• Excellent stakeholder management and influencing skills across multiple teams.

Responsibilities

• Own end-to-end client service for transactions and ensure requests progress from initiation to completion.
• Coordinate delivery across internal and external stakeholders as the central point of contact.
• Provide advisory support on trade practices and product options for clients.
• Support collections with embedded risk controls and governance.
• Drive adoption of digital and self-service capabilities to improve turnaround times.
• Develop understanding of client routines and surface opportunities for growth and increased wallet share.
• Monitor client experience and service quality, tracking feedback and recurrent issues for improvements.
• Manage commodity client servicing needs and contribute to transformation initiatives.

Skills

Client service excellence

Relationship management

Problem-solving

Communication skills

Tools

Excel

PowerPoint

Job description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

In this role you will:

• Own end-to-end client service for transactions: Take full accountability for clients' day-to-day transactional requirements, ensuring requests are progressed smoothly from initiation through to completion.
• Coordinate delivery across internal and external stakeholders: Act as the central point of contact, partnering with Transaction Services, Business Development, Coverage, and relevant internal/external parties to deliver timely fulfilment and strong service performance.
• Provide advisory support on trade practices and solutions: Guide clients on trade transaction practices and relevant product options, helping them use solutions appropriately and efficiently.
• Support collection of client payments with embedded risk controls: Engage with clients (and, where applicable, clients' customers for RF) to facilitate collections while applying agreed controls and governance to manage operational and risk outcomes.
• Drive adoption of digital and self-serve capabilities: Promote and enable use of self-service tools and straight-through processing to improve turnaround times, reduce friction, and shift service from reactive to proactive.
• Develop deep understanding of client routines and identify growth signals: Build strong client relationships, understand transactional patterns and operating models, and surface opportunities for Business Development to increase wallet share and revenue flows.
• Monitor and improve client experience and service quality: Track client feedback, service metrics, and recurring issues; implement continuous improvements and prevent repeat incidents through root-cause actions.
• Manage commodity client requirements and lead change: Manage commodity client servicing needs, including preparing and providing deal pricing/quotations, and lead or contribute to transformation initiatives that improve client outcomes, controls, and efficiency.

To be successful you will need:

• GTS product and process expertise: Strong knowledge and hands-on experience across GTS products, trade/transaction processing, and end-to-end client servicing within a regulated environment.
• Client service excellence and relationship management: Demonstrated ability to deliver consistently high service standards, manage client expectations, and build trusted relationships with clients and internal partners.
• Strong stakeholder management and influencing skills: Confident communicator with the ability to influence across Coverage, Operations/Transaction Services, Business Development, and other stakeholders to deliver outcomes.
• Proven problem-solving and multi-tasking capability: Able to prioritize effectively in a high-volume environment, diagnose issues quickly, and drive pragmatic resolution while maintaining control and accuracy.
• Data and presentation capability (Excel & PowerPoint): Strong Microsoft Excel skills (analysis, tracking, reporting) and PowerPoint skills (clear, concise storytelling and presentation preparation for stakeholders).
• Relevant professional certification preferred: CDCS certification is highly desirable and/or a strong willingness to work towards it.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an i