GENERAL MANAGER (RESTAURANT)

tea bench pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Performance bonuses

Job summary

tea bench pte. ltd. is seeking an experienced General Manager (Restaurant) to oversee restaurant operations, drive profitability, and uphold service quality.

The role includes staff leadership, budgeting, vendor coordination, health and safety compliance, and customer satisfaction. The ideal candidate has 5+ years in restaurant management and strong financial acumen. Join a dynamic team and lead strategic initiatives, promote a positive workplace, and ensure a seamless dining experience for

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of restaurant management experience, with at least 2 years in a senior role.
• Proven track record in managing operations, finances, and staff performance.

Responsibilities

• Operational Management: oversee daily restaurant operations and ensure service excellence.
• Financial Management: monitor budgeting, forecasting, and cost controls to improve profitability.
• Team Leadership & Development: lead and develop staff, set performance standards, and handle employee relations.
• Customer Experience: maintain high service standards and address customer feedback promptly.
• Compliance & Safety: ensure health, safety, and labor law compliance across the restaurant.

Skills

Leadership

Communication

Financial acumen

Staff development

Customer service

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

POS systems

Inventory management software

Microsoft Office Suite

Job description

Job Overview

We are seeking an experienced and results-driven General Manager (Restaurant) to oversee the operations of our restaurant. The ideal candidate will have a passion for the food service industry, strong leadership abilities, and a proven track record of driving profitability while ensuring high standards of service, quality, and customer satisfaction. As a General Manager, you will be responsible for all aspects of restaurant management, including staff leadership, operations, financial performance, and customer relations.

Key Responsibilities

Operational Management:

• Oversee daily operations of the restaurant to ensure a seamless experience for customers.
• Manage the execution of restaurant policies, procedures, and systems to maintain operational excellence.
• Coordinate with kitchen and service staff to ensure smooth workflow and high-quality service.
• Monitor inventory and supply levels, and collaborate with vendors to ensure timely deliveries.
• Ensure that all health, safety, and cleanliness standards are met, adhering to local and regulatory requirements.

Financial Management:

• Monitor and manage restaurant financials, including budgeting, forecasting, and reporting.
• Analyze sales, labor costs, and other operating expenses to improve profitability and reduce waste.
• Implement cost-control measures to improve margins and profitability.
• Prepare and manage the restaurant’s financial records, ensuring all transactions are recorded accurately.

Team Leadership & Development:

• Lead, train, and develop restaurant staff to provide outstanding service and ensure high levels of staff engagement and retention.
• Set clear performance expectations and conduct regular performance evaluations.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.
• Handle employee relations, including resolving conflicts and providing solutions for employee concerns.

Customer Experience:

• Ensure an exceptional dining experience for all customers by maintaining high service standards.
• Address customer complaints and feedback promptly, ensuring resolution and customer satisfaction.
• Develop and implement strategies to enhance customer retention, loyalty, and positive word-of-mouth.
• Create promotional events and marketing initiatives to drive traffic to the restaurant.

Compliance & Safety:

• Ensure compliance with all local regulations, including food safety, health codes, and labor laws.
• Regularly conduct safety checks and audits to maintain a safe environment for customers and staff.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in restaurant management, with at least 2 years in a senior management role.
• Proven track record of successfully managing restaurant operations and achieving business targets.
• Strong financial acumen, including experience managing budgets, costs, and financial reporting.
• Excellent leadership, communication, and interpersonal skills.

Proficiency in computer applications, including:

• Microsoft Office Suite (Excel, Word, PowerPoint).
• Restaurant management software, POS (Point of Sale) systems, and inventory management tools.
• Familiarity with payroll and scheduling software is a plus.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Knowledge of food safety regulations and local health codes.
• Multilingual proficiency is a bonus.

Why Join Us?

• Be part of a dynamic and growing restaurant with a focus on quality and customer satisfaction.
• Lead a team in a collaborative and engaging work environment.
• Competitive salary and comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• Opportunities for career growth and professional development within the organization.