General Manager - Resorts, Leisure & Entertainment (Open to AGMs & Operations Leaders Ready for a Step Up)

Links International; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Links International partners with a premium wellness resort to appoint a General Manager for a flagship operation in Singapore. You will lead overall venue operations, guest experience, and drive commercial performance across hospitality, F&B, facilities, and wellness.

The role requires 8-15+ years in operational leadership within luxury/hospitality sectors, with a track record of building teams, establishing SOPs, and delivering service excellence.

Qualifications

• 8-15+ years of operational leadership in high-volume, experience-led environments.
• Proven success leading multi-functional teams of 100+ employees.
• Strong commercial acumen with ownership of budgets and profitability.
• Experience establishing SOPs, performance standards, operating controls and service excellence initiatives.
• Track record building teams, developing organisational capability and driving customer satisfaction.
• Experience partnering with founders or executive leadership teams.

Responsibilities

• Lead overall venue operations and business performance.
• Drive revenue growth, profitability, and operational efficiency.
• Own budgeting, forecasting, cost management, and commercial performance.
• Implement KPIs, reporting structures, and management controls.
• Develop and execute operational and growth strategies.
• Deliver exceptional guest experiences across all functions.
• Build leadership teams and foster a high-performance culture.
• Support expansion plans and scalable operating models.

Skills

Leadership

Operations management

Strategic planning

Stakeholder management

Change management

Job description

We're partnering with an investment-backed premium wellness resort& Spa and lifestyle destination to appoint a General Manager for a flagship operation.

Our client is redefining urban leisure experiences through a unique combination of wellness, thermal spa facilities, hospitality, food & beverage, entertainment, relaxation spaces, and social experiences under one roof.

Spanning close to 100,000 sq ft, the flagship destination is one of the region's largest integrated wellness, spa leisure, and hospitality concepts, offering guests a premium resort-style escape within an urban environment.

With ambitious expansion plans and a vision to establish a leading wellness hospitality platform, the business is entering its next stage of growth and seeks an experienced operational leader to elevate guest experiences, drive commercial success, and build a scalable operating model for future expansion.

Key Responsibilities

Business & Operational Leadership

• Lead overall venue operations and business performance
• Drive revenue growth, profitability, and operational efficiency
• Own budgeting, forecasting, cost management, and commercial performance
• Implement KPIs, reporting structures, and management controls
• Develop and execute operational and business strategies aligned to growth objectives

Customer Experience & Operational Excellence

• Deliver exceptional guest experiences and service standards
• Drive service excellence and operational consistency across all functions
• Establish, optimise, and standardise SOPs and operating frameworks
• Oversee daily operations across guest services, hospitality, F&B, facilities, housekeeping, security, wellness, and entertainment functions
• Lead continuous improvement initiatives to enhance productivity and customer satisfaction
• Build, coach, and develop leadership and frontline teams
• Foster a high-performance, accountable, and customer-centric culture
• Strengthen employee engagement, retention, and succession planning
• Develop organisational structures to support ongoing business growth

Growth & Expansion

• Partner closely with founders and senior stakeholders on strategic growth initiatives
• Support future site openings, expansion projects, and new business ventures
• Build scalable operational frameworks that can be replicated across future locations
• Help establish the leadership, infrastructure, and operating model required to scale the business regionally

Requirements

We welcome applications from candidates with leadership experience gained within luxury hotels and resorts, integrated resorts, wellness and spa destinations, hospitality and leisure groups, lifestyle clubs, experiential consumer brands, entertainment venues, attractions, or other large-scale, customer-facing operations.

Candidates should demonstrate:

• Experience within premium hospitality, wellness, spa, resort, leisure, or destination-led businesses will be highly regarded.
• 8-15+ years of operational leadership experience within high-volume, experience-led environments.
• Proven success leading complex, multi-functional operations and teams of 100+ employees.
• Strong commercial acumen with ownership of budgets, profitability, and operational performance.
• Experience establishing SOPs, performance standards, operating controls, and service excellence initiatives.
• A track record of building teams, developing organisational capability, and driving customer satisfaction.
• Experience partnering closely with founders, investors, or executive leadership teams.
• Exposure to business growth, expansion, pre-opening, transformation, turnaround, or scale-up environments.
• Strong stakeholder management, leadership, and change management capabilities.
• The ability to balance customer experience, commercial performance, and operational discipline within a fast-paced, entrepreneurial environment.

We are open to speaking with established General Managers as well as high-potential Assistant General Managers, Directors of Operations, Heads of Operations, and Senior Operations Managers ready to step into a broader leadership role.