General Manager

lume social pte. ltd.; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

lume social pte. ltd. in Singapore invites a seasoned General Manager to steer F&B operations, strategy, and commercial performance, delivering sustainable growth and guest satisfaction.

You will own full P&L, lead cost management, optimize procurement and staffing, and partner with chefs and marketing to strengthen brand positioning and drive new revenue opportunities. The role requires 5–8 years of progressive leadership in F&B/hospitality, a track record of building high-performing teams, and

Qualifications

• Proven leadership experience in F&B/hospitality.
• Demonstrated ability to manage P&L and drive profitability.
• Strong strategic and analytical thinking.

Responsibilities

• Lead overall operational performance of F&B with accountability for growth and profitability.
• Own end-to-end P&L, budgeting, forecasting, and cost management.
• Drive brand positioning, guest experience, and guest loyalty across FOH/BOH.

Skills

Leadership

PL ownership

Strategic thinking

Financial acumen

Operations

Job description

• Business Leadership & Strategic Direction: Spearhead overall business strategy, operational excellence, and commercial performance, with full accountability for driving sustainable growth, profitability, and long-term business success.
• Full P&L Ownership: End-to-end responsibility for revenue, profitability, financial performance, budgeting, forecasting, and cost optimisation. Drive aggressive yet sustainable business targets while maximising operational margins.
• Revenue Growth & Business Expansion: Identify and capitalise on new revenue opportunities, develop commercial strategies, strengthen market positioning, and lead initiatives to accelerate sales growth, market competitiveness, and business expansion.
• Operational Excellence & Governance: Command all FOH and BOH operations, establishing robust operating standards, performance benchmarks, and accountability frameworks to deliver exceptional efficiency, consistency, and guest satisfaction.
• Executive Leadership & People Development: Build, lead, and develop high-performing management teams. Drive a culture of ownership, discipline, accountability, talent development, and continuous performance improvement.
• Financial Discipline & Cost Leadership: Exercise stringent control over food, beverage, labour, procurement, inventory, and operating expenses. Implement strategic cost-management initiatives without compromising quality or service excellence.
• Brand Positioning & Guest Experience: Champion exceptional hospitality standards, strengthen brand reputation, elevate customer experience, and drive guest loyalty and repeat business.
• Strategic Partnerships & Business Development: Collaborate with senior leadership, the Executive / Head Chef, marketing teams, and external partners to drive menu innovation, pricing strategies, brand initiatives, commercial partnerships, and new business opportunities.
• Performance Accountability & Business Intelligence: Establish and monitor critical business KPIs, evaluate financial and operational performance, identify performance gaps, and execute decisive corrective strategies to consistently achieve business objectives.
• Risk Management & Regulatory Compliance: Maintain uncompromising standards in food safety, workplace safety, regulatory compliance, internal controls, and operational risk management.
• Transformation & Continuous Improvement: Lead operational transformation, productivity enhancement, process optimisation, and scalable systems to strengthen overall business performance and support future expansion.

Requirements:

• Minimum 5–8 years of progressive leadership experience in F&B / hospitality, including substantial experience in senior operations management or a General Manager capacity.
• Demonstrated success in full P&L ownership, revenue generation, profitability improvement, financial planning, and business performance management.
• Strong commercial instincts, strategic thinking, financial acumen, and entrepreneurial mindset, with the ability to translate business objectives into measurable results.
• Proven ability to lead complex F&B operations, execute growth strategies, optimise costs, and consistently exceed performance targets.
• Exceptional leadership capabilities with a strong track record of building, motivating, and developing high-performing teams and future leaders.
• Decisive, results-oriented, and highly accountable, with the confidence to make critical business decisions and take ownership of outcomes.
• Strong negotiation, stakeholder management, communication, and analytical capabilities.
• Ability to balance strategic leadership with hands‑on operational execution in a demanding, fast-paced hospitality environment.
• Comprehensive understanding of Singapore F&B regulations, food safety, employment practices, and operational compliance requirements.
• Flexible and committed to business needs, including weekends, public holidays, and peak operational periods.