General Manager

Lume Social; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Lume Social in Singapore seeks an experienced General Manager to lead our F&B operations with full P&L accountability, strategic direction, and a focus on sustainable growth. You will drive revenue, optimise costs, and elevate guest experience across multiple venues.

As a senior leader, you will build and mentor high-performing teams, implement rigorous governance, and collaborate with executives on brand initiatives, partnerships, and expansion plans in a fast-paced hospitality environment.

Qualifications

• Minimum 5–8 years of progressive leadership experience in F&B / hospitality.
• Demonstrated success in full P&L ownership, revenue generation, profitability improvement, financial planning, and business performance management.
• Strong commercial instincts, strategic thinking, financial acumen, and entrepreneurial mindset, with the ability to translate business objectives into measurable results.
• Proven ability to lead complex F&B operations, execute growth strategies, optimise costs, and exceed performance targets.
• Exceptional leadership capabilities with a track record of building, motivating, and developing high-performing teams.
• Decisive, results-oriented, and accountable, with the confidence to make critical business decisions and take ownership.
• Strong negotiation, stakeholder management, communication, and analytical capabilities.
• Ability to balance strategic leadership with hands-on operational execution in a demanding environment.
• Comprehensive understanding of Singapore F&B regulations, food safety, employment practices, and regulatory compliance requirements.

Responsibilities

• Spearhead overall business strategy, operational excellence, and commercial performance with full accountability for growth and profitability.
• Own end-to-end P&L including budgeting, forecasting, and cost optimisation to maximise margins.
• Identify and capitalise on new revenue opportunities and develop commercial strategies for market expansion.
• Oversee FOH and BOH operations, set performance benchmarks, and ensure guest satisfaction.
• Lead and develop management teams, fostering ownership, discipline, and continuous performance improvement.
• Drive cost leadership across food, beverage, labour, procurement, and inventory.
• Champion brand standards, guest experience, and loyalty initiatives.
• Collaborate with senior leadership and external partners on menu innovation, pricing, and partnerships.
• Establish KPIs, monitor performance, and implement corrective actions to achieve business goals.
• Ensure compliance with safety, regulatory, and internal control standards.

Skills

P&L ownership

Leadership experience

Strategic thinking

Financial acumen

Commercial instincts

Operations management

Business development

Negotiation

Stakeholder management

Communication skills

Job description

• Business Leadership & Strategic Direction: Spearhead overall business strategy, operational excellence, and commercial performance, with full accountability for driving sustainable growth, profitability, and long-term business success.
• Full P&L Ownership: End-to-end responsibility for revenue, profitability, financial performance, budgeting, forecasting, and cost optimisation. Drive aggressive yet sustainable business targets while maximising operational margins.
• Revenue Growth & Business Expansion: Identify and capitalise on new revenue opportunities, develop commercial strategies, strengthen market positioning, and lead initiatives to accelerate sales growth, market competitiveness, and business expansion.
• Operational Excellence & Governance: Command all FOH and BOH operations, establishing robust operating standards, performance benchmarks, and accountability frameworks to deliver exceptional efficiency, consistency, and guest satisfaction.
• Executive Leadership & People Development: Build, lead, and develop high-performing management teams. Drive a culture of ownership, discipline, accountability, talent development, and continuous performance improvement.
• Financial Discipline & Cost Leadership: Exercise stringent control over food, beverage, labour, procurement, inventory, and operating expenses. Implement strategic cost-management initiatives without compromising quality or service excellence.
• Brand Positioning & Guest Experience: Champion exceptional hospitality standards, strengthen brand reputation, elevate customer experience, and drive guest loyalty and repeat business.
• Strategic Partnerships & Business Development: Collaborate with senior leadership, the Executive / Head Chef, marketing teams, and external partners to drive menu innovation, pricing strategies, brand initiatives, commercial partnerships, and new business opportunities.
• Performance Accountability & Business Intelligence: Establish and monitor critical business KPIs, evaluate financial and operational performance, identify performance gaps, and execute decisive corrective strategies to consistently achieve business objectives.
• Risk Management & Regulatory Compliance: Maintain uncompromising standards in food safety, workplace safety, regulatory compliance, internal controls, and operational risk management.
• Transformation & Continuous Improvement: Lead operational transformation, productivity enhancement, process optimisation, and scalable systems to strengthen overall business performance and support future expansion.

Requirements:

• Minimum 5–8 years of progressive leadership experience in F&B / hospitality, including substantial experience in senior operations management or a General Manager capacity.
• Demonstrated success in full P&L ownership, revenue generation, profitability improvement, financial planning, and business performance management.
• Strong commercial instincts, strategic thinking, financial acumen, and entrepreneurial mindset, with the ability to translate business objectives into measurable results.
• Proven ability to lead complex F&B operations, execute growth strategies, optimise costs, and consistently exceed performance targets.
• Exceptional leadership capabilities with a strong track record of building, motivating, and developing high-performing teams and future leaders.
• Decisive, results-oriented, and highly accountable, with the confidence to make critical business decisions and take ownership of outcomes.
• Strong negotiation, stakeholder management, communication, and analytical capabilities.
• Ability to balance strategic leadership with hands‑on operational execution in a demanding, fast-paced hospitality environment.
• Comprehensive understanding of Singapore F&B regulations, food safety, employment practices, and operational compliance requirements.
• Flexible and committed to business needs, including weekends, public holidays, and peak operational periods.