General Manager - Luxury Bridal Firm

Mapped; Singapore; Sur place; SGD 180 000 - 300 000; Plein temps

Résumé du poste

Mapped, a leading bridal company in Singapore, seeks a General Manager to oversee the entire business, driving commercial performance, operations excellence, and outstanding client experiences. This hands-on role leads teams, shapes strategy, and monitors performance to meet premium standards.

You will coach leaders, manage budgets, and partner with senior leadership on expansion plans while maintaining the brand's luxury service ethos in a fast-paced environment.

Qualifications

• Proven leadership in retail, luxury services, or premium environments.
• Strong sales and budget management with commercial results.
• Excellent communication and stakeholder management skills.

Responsabilités

• Lead overall operations across retail, customer experience, and support.
• Coach department leaders and staff to foster a high-performing culture.
• Drive sales through business planning, improvements, and performance management.
• Oversee financial performance, budgeting, reporting, and cost control.
• Refine processes to boost efficiency, productivity, and customer satisfaction.
• Collaborate with senior leadership on strategy, expansion, and priorities.
• Ensure delivery of exceptional client experiences while upholding brand standards.

Connaissances

Leadership

Retail operations

Sales management

Budgeting

Customer experience

Stakeholder management

Description du poste

Our client is a leading bridal company in Singapore, renowned for delivering premium bridal experiences through exceptional service, curated collections, and personalised styling. With an established brand and loyal clientele, the business continues to grow while maintaining its commitment to quality and excellence.

Job Overview:

The General Manager will lead the overall operations of the business, driving commercial performance, operational excellence, and exceptional customer experiences. This is a hands‑on leadership role overseeing teams, business performance, and strategic initiatives.

Job Responsibilities:

• Lead the overall operations of the business, ensuring seamless execution across retail, customer experience, and support functions
• Manage, coach, and develop department leaders and staff to foster a high‑performing and collaborative culture
• Drive sales performance through effective business planning, operational improvements, and performance management
• Oversee financial performance, budgeting, reporting, and cost management to achieve business objectives
• Review and enhance operational processes to improve efficiency, productivity, and customer satisfaction
• Work closely with senior leadership to execute strategic initiatives, expansion plans, and business priorities
• Ensure consistent delivery of exceptional client experiences while maintaining the company's brand standards

Requirements:

• Minimum 8-10 years of leadership experience in retail, hospitality, luxury services, lifestyle, or other customer‑centric industries
• Strong service-oriented mindset with a genuine passion for delivering exceptional customer experiences; experience in luxury retail, hospitality, bridal, lifestyle, or other premium service environments will be highly advantageous
• Proven track record of managing business operations, leading teams, and delivering commercial results
• Strong leadership and people management skills with the ability to motivate and develop high‑performing teams
• Commercially minded with sound financial and operational acumen
• Excellent organisational, communication, and stakeholder management skills
• Hands‑on, adaptable, and comfortable operating in a dynamic, fast‑paced environment
• Strong sense of ownership with a proactive, solutions‑oriented approach to driving business performance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.