Head of Luxury Bridal Retail & Customer Experience

Mapped; Singapore; Presencial; SGD 180 000 - 300 000; Tempo integral

Resumo da oferta

Mapped, a leading bridal company in Singapore, seeks a General Manager to oversee the entire business, driving commercial performance, operations excellence, and outstanding client experiences. This hands-on role leads teams, shapes strategy, and monitors performance to meet premium standards.

You will coach leaders, manage budgets, and partner with senior leadership on expansion plans while maintaining the brand's luxury service ethos in a fast-paced environment.

Qualificações

• Proven leadership in retail, luxury services, or premium environments.
• Strong sales and budget management with commercial results.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead overall operations across retail, customer experience, and support.
• Coach department leaders and staff to foster a high-performing culture.
• Drive sales through business planning, improvements, and performance management.
• Oversee financial performance, budgeting, reporting, and cost control.
• Refine processes to boost efficiency, productivity, and customer satisfaction.
• Collaborate with senior leadership on strategy, expansion, and priorities.
• Ensure delivery of exceptional client experiences while upholding brand standards.

Conhecimentos

Leadership

Retail operations

Sales management

Budgeting

Customer experience

Stakeholder management

Descrição da oferta de emprego

Mapped, a leading bridal company in Singapore, seeks a General Manager to oversee the entire business, driving commercial performance, operations excellence, and outstanding client experiences. This hands-on role leads teams, shapes strategy, and monitors performance to meet premium standards.

You will coach leaders, manage budgets, and partner with senior leadership on expansion plans while maintaining the brand's luxury service ethos in a fast-paced environment.