General Manager

Amrise Hotel Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Amrise Hotel Pte Ltd in Singapore is seeking an experienced Hotel Operations Manager to oversee daily operations, uphold service standards, and drive profitability. You will lead Heads of Department, develop annual budgets, monitor financial performance, and implement revenue optimization, sustainability, and guest-satisfaction initiatives.

The role requires 3–4 years of supervisory hotel operations experience, strong communication, and a professional approach to guest service and staff

Qualifications

• Diploma or Degree in Hospitality Management or related discipline.
• 3–4 years of hotel operations experience including supervisory roles.
• Experience leading teams and coordinating hotel departments.
• Strong communication to assist guests and coordinate with staff.
• Ability to manage budgets, control costs, and monitor operational performance.
• A professional approach to guest service and complaint resolution.

Responsibilities

• Oversee daily hotel operations ensuring policy compliance and service standards.
• Lead Heads of Department to meet operational, financial, and guest targets.
• Develop and manage annual operating budgets, capex plans, and business plans.
• Monitor P&L, revenue forecasts, and costs to maximize profitability.
• Drive sales, revenue management, and yield optimization initiatives.
• Enhance guest satisfaction through service excellence and complaint handling.
• Lead refurbishment projects, maintenance, and improvements.
• Recruit, develop, and retain talent while complying with HR policies.
• Ensure procurement, engineering, facilities, safety, and support functions.
• Prepare regular financial and operational reports for owners and stakeholders.
• Implement sustainability initiatives and environmental policy compliance.
• Undertake additional duties as assigned by hotel owner.

Skills

Team leadership

Communication skills

Budgeting & cost control

Guest service excellence

Education

Diploma or Degree in Hospitality Management

Job description

Key Responsibilities:

• Oversee daily hotel operations and ensure compliance with company policies, SOPs, and service standards.
• Lead Heads of Department to achieve operational, financial, and guest satisfaction targets.
• Develop and manage annual operating budgets, capital expenditure plans, business plans, and sales and marketing strategies.
• Monitor financial performance, P&L, revenue forecasts, and operating costs to maximize profitability.
• Drive sales, revenue management, and yield optimization initiatives to achieve business growth.
• Enhance guest satisfaction through service excellence, effective complaint handling, and continuous improvement.
• Lead refurbishment projects, capital investments, maintenance, and operational improvement initiatives.
• Recruit, develop, and retain talent while ensuring compliance with HR policies and employment regulations.
• Ensure effective procurement, engineering, facilities management, health and safety, and other support functions.
• Prepare regular financial and operational reports for owners and key stakeholders.
• Implement sustainability initiatives and ensure compliance with environmental policies and corporate standards.
• Undertake any additional duties and responsibilities as assigned by the hotel owner.

Requirements:

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred
• Minimum 3-4 years of relevant hotel operations experience, including in management or supervisory roles within the hospitality or service industry
• Experience leading teams and coordinating hotel departments
• Strong communication skills to assist guests and coordinate effectively with staff
• Ability to manage budgets, control costs, and monitor operational performance
• A professional approach to guest service and complaint resolution