GENERAL MANAGER

HOTEL DE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

HOTEL DE SINGAPORE PTE. LTD. invites a seasoned General Manager to oversee daily hotel operations, ensure policy compliance, and uphold service standards.

You will lead department heads to achieve financial and guest-satisfaction targets and drive strategic initiatives. Responsibilities include budgeting, CAPEX planning, revenue management, staff development, sustainability efforts, and regular reporting to owners.

Qualifications

• Diploma or Degree in Hospitality Management or related discipline.
• 3–4 years of hotel operations with supervisory/management experience.
• Experience leading teams and coordinating hotel departments.
• Strong communication to assist guests and coordinate staff.
• Budget control and cost management.
• Professional guest service and complaint resolution.

Responsibilities

• Oversee daily hotel operations and ensure policies and service standards.
• Lead Heads of Department to meet business targets.
• Develop and manage annual operating budgets and CAPEX plans.
• Monitor P&L, revenue forecasts and costs.
• Drive sales, revenue management and yield optimization.
• Enhance guest satisfaction and handle complaints.
• Lead refurbishment projects and maintenance initiatives.
• Recruit, develop and retain hotel staff.
• Ensure procurement, facilities management, and safety compliance.
• Prepare financial and operational reports for owners and stakeholders.
• Implement sustainability initiatives and regulatory compliance.
• Undertake additional duties as assigned.

Skills

Leadership

Budget management

Guest service

Operations management

Communication

Education

Diploma/ Degree in Hospitality Management

Job description

Key Responsibilities:

• Oversee daily hotel operations and ensure compliance with company policies, SOPs, and service standards.

• Lead Heads of Department to achieve operational, financial, and guest satisfaction targets.

• Develop and manage annual operating budgets, capital expenditure plans, business plans, and sales and marketing strategies.

• Monitor financial performance, P&L, revenue forecasts, and operating costs to maximize profitability.

• Drive sales, revenue management, and yield optimization initiatives to achieve business growth.

• Enhance guest satisfaction through service excellence, effective complaint handling, and continuous improvement.

• Lead refurbishment projects, capital investments, maintenance, and operational improvement initiatives.

• Recruit, develop, and retain talent while ensuring compliance with HR policies and employment regulations.

• Ensure effective procurement, engineering, facilities management, health and safety, and other support functions.

• Prepare regular financial and operational reports for owners and key stakeholders.

• Implement sustainability initiatives and ensure compliance with environmental policies and corporate standards.

• Undertake any additional duties and responsibilities as assigned by the hotel owner.
  

Requirements:

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred

• Minimum 3-4 years of relevant hotel operations experience, including in management or supervisory roles within the hospitality or service industry

• Experience leading teams and coordinating hotel departments

• Strong communication skills to assist guests and coordinate effectively with staff

• Ability to manage budgets, control costs, and monitor operational performance

• A professional approach to guest service and complaint resolution