General Manager

THE FULLERTON HOTEL; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

The Fullerton Hotel in Singapore seeks an accomplished operations leader to oversee hotel functions, budgeting, revenue, and guest experience. This role demands 10–15 years in luxury hospitality, a Diploma/Degree in Hospitality, and strong leadership and analytical skills.

You will manage capital projects, service recovery, and sustainability initiatives, ensuring exceptional standards and sustained profitability across all departments.

Formación

• Diploma or Degree in Hospitality Management or related discipline.
• 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.
• Strong business acumen with understanding of local and global hotel knowledge.

Responsabilidades

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Conocimientos

Strategic leadership

Budgeting & P&L

Stakeholder management

Analytical thinking

Communication skills

Hospitality operations

Educación

Diploma or Degree in Hospitality Management

Descripción del empleo

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties maybe assigned.

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement action, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor thehotels business reportson a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Ensuring that all Departmental Operations guidelines are in place & maintained / continuously updated as necessary.
• Leading the design and deployment of the guest experience.
• Ensuring the hotel has a skilled and motivated workforce with necessary skills to deal with any operational emergencies (e.g. Maintenance / Engineering, Health & Safety, Guest complaints etc).
• Ensuring effective support functions are in place to support hotel operations (Supply chain & Procurement, Engineering, Medical Services, Transport, Facilities Management etc).
• Ensuring there are relevant legally compliant HR practices in place across the report – including recruitment, training & Development, Performance Management etc.
• Creatinga Yearly Business Planwith the Management Team and stakeholders which is measurable and achievable, monitored and amended at regular intervals.
• Ensuringthat all departments Operational Budgets are in place and controlled effectively.
• Collating and analysing the revenue generation trends of the hotel, in order to identify critical areas for revenue enhancement.
• Preparing Yearly Sales and Marketing strategy along with the Executive Team and this forms the basis for the coming financial year.
• Drivingsales activity to optimise commercial performance of the hotel
• Optimizes the planning and implementation of Fullerton’s strategies to incorporate sustainability in operations.
• Monitors and facilitates the implementation of policies which outlines the long-term corporate plan to guide the environment systems and standards within Fullerton.
• Attend sustainability committee meetings as necessary to discuss sustainability-related matters.
• Assume any other projects/tasks as and when assigned by the owner.

Requirements:

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred.
• Minimum 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.
• Strong business acumen with understanding of local and global hotel knowledge
• Good analytical & decision making skills
• Strong influencing and communications skills
• Strong leadership skills
• Resourceful and proactive
• Strong networking skills
• Results-oriented and self-driven
• Organized and able to multi -task in a fast-paced environment
• Meticulous and eyes for details