Front Office Manager

SEAMEO REGIONAL LANGUAGE CENTRE; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SEAMEO Regional Language Centre is seeking an experienced Front Office Leader to oversee daily operations, deliver exceptional guest service, and drive efficiencies across the front desk and related services.

The role requires a Diploma or professional qualification in Hotel Management, 6–8 years in Front Office, and strong communication and leadership skills. The candidate will optimize room occupancy information, handle complaints, and contribute to business continuity planning.

Qualifications

• Minimum Diploma or professional qualifications in Hotel Management.
• Excellent verbal and written communication skills.
• Strong analytical, problem resolution and leadership skills.

Responsibilities

• Lead day-to-day operations of the Front Office team to uphold high service standards.
• Develop and implement strategies to improve efficiencies in Front Office operations.
• Ensure room occupancy data is accurately collated and communicated to departments.
• Attend to guests and provide attentive service.
• Handle and resolve guest complaints or contentious issues.
• Review compliance with organisational guidelines and regulations for Front Office operations.
• Develop crisis management, business continuity and recovery plans for Front Office.
• Analyse rate variance and monitor credit limit reports.
• Manage departmental budgets for proper resource utilisation.

Skills

Front Office Operations

Communication

Leadership

multitasking

Education

Diploma or professional qualifications in Hotel Management

Tools

Hotel PMS

Job description

Key Responsibilities

• Lead the day-to-day operations of the Front Office team to ensure high standards of service at all times.
• Develop and implement new strategies and systems to improve efficiencies in Front Office operations.
• Ensure room occupancy information is collated and maintained accurately and properly communicated to respective departments.
• Ensure all guests are well taken care of and accorded attention.
• Handle and resolve guest complaints or contentious issues.
• Review compliance management on organisational guidelines and legal regulations required for Front Office operations.
• Develop crisis management, business continuity and recovery plans for the Front Office.
• Analyses rate variance and monitors credit limit report.
• Manage departmental budgets to ensure proper utilisation and accounting of resources.
• Any other duties as assigned.

Requirements

• Minimum Diploma or professional qualifications in Hotel Management.
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager.
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes.
• Ability to handle multiple tasks under time and resource pressure.
• Excellent verbal and written communication skills.
• Well-groomed and service-oriented with a passion to serve.
• Strong analytical, problem resolution and leadership skills.