Hotel Operation Manager

hotel de singapore pte. ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Hotel de Singapore Pte. Ltd. is seeking an experienced Supervisor to oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, Security and outsourced services.

You will lead cross-functional teams to ensure smooth operations and high service standards, while maintaining guest satisfaction. Ideal candidates will possess strong leadership, excellent communication, and the ability to manage staffing, performance and safety compliance.

Qualifications

• Proven experience as Supervisor or similar role.
• Experience managing multi-hotel operations is an advantage.
• Excellent communication and interpersonal skills.
• Organizational and leadership abilities.
• Self-motivated with a results-driven approach.
• Problem-solving skills.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, Security, and outsourced services.
• Lead operational teams to ensure smooth operations and high service standards.
• Monitor guest satisfaction and professionally handle feedback and complaints.
• Oversee staffing, scheduling, and manpower planning to optimize deployment.
• Mentor staff to maintain quality, standards and productivity.
• Monitor costs and drive efficiency to control expenses.
• Coordinate staff training, onboarding and performance monitoring.
• Liaise with contractors and outsourced providers to ensure service quality and compliance.
• Identify and resolve operational issues to minimize disruptions.
• Ensure facilities and operations comply with safety policies.
• Respond to emergencies and manpower shortages.
• Maintain clear communication between departments and management.
• Work with Hotel Manager to achieve operational goals.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Job description

Responsibilities

• Oversee daily hotel operations, including Front Office, Housekeeping, Food &Beverage, Engineering, Security and outsource managed services.
• Manage operational teams to ensure smooth operations and maintain high service standards.
• Monitor guest satisfaction and handle guest feedback and complaints professionally.
• Oversee staff scheduling, manpower planning and daily operational coordination to optimize workforce deployment.
• Supervise and mentor team members to maintain service quality, operational standards and productivity targets.
• Monitor operational costs and implement improvements to enhance efficiency and control expenses.
• Coordinate staff training, onboarding and performance monitoring.
• Liaise with contractors and outsourced service providers to ensure service quality and compliance with operational requirements.
• Identify and resolve operational issues promptly to minimize disruptions.
• Ensure hotel facilities, services and operations comply with company policies and safety standards.
• Respond effectively to operational emergencies, unexpected situations and manpower shortages.
• Maintain clear communication and coordination between operational departments and hotel management.
• Work closely with the Hotel Manager or General Manager to achieve operational goals.
• Perform other duties as assigned by management.

Requirements

• Proven experience as Supervisor or similar role
• Experience managing multi-hotel operations will be an advantage
• Excellent communication and interpersonal skills.
• Organizational and leadership abilities
• Self-motivated with a results-driven approach
• Problem-solving skills