General Insurance Support / Licensed GI Support Executive

CR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Benefits offered by this job

Commission bonus

Job summary

CR CONSULTANCY PTE. LTD. in Singapore is seeking an Insurance Administration professional to manage general insurance claims processing and client servicing, with a focus on French-speaking clients.

You will prepare guides, track renewals, and liaise with insurers for quotations and policy recommendations. The role requires strong administrative skills, experience in general insurance, and proficiency in Microsoft Office.

Qualifications

• Conversational French language ability is required to support French-speaking clients and claims enquiries.
• Background or experience in general insurance, insurance administration, claims handling, client servicing or a related field.
• Completion of General Insurance papers (BCP, PGI & CGI) is preferred.
• Candidates with licensing eligibility may be considered as a live General Insurance agent.
• Understanding of general insurance products such as personal/commercial insurance and group policies is advantageous.
• Prior experience in customer service, client communication or claims follow-up is preferred.
• Proficiency in Microsoft Office Suite and ability to maintain clear policy, claims and quotation records.
• Strong attention to detail with the ability to work independently and as part of a team.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Create and maintain internal claims guides, FAQs and process notes for general insurance matters.
• Handle and follow up on insurance claims, especially for French-speaking clients, to ensure clear communication and smooth claim processing.
• Track policy renewals, renewal timelines and outstanding information to ensure policies are renewed on time.
• Liaise with insurers to request quotations, compare policy options and support internal recommendation summaries for clients.
• Support the development of group insurance policy opportunities, including gathering client requirements, coordinating quotations and assisting with policy placement follow-up.
• Maintain accurate records of policies, claims, quotations, renewal status and insurer communications for internal reference.
• Support licensed insurance agents or management with administrative coordination, client servicing and documentation as needed.
• Remuneration: Fixed salary + variable commission / bonus. Candidates with an active General Insurance agent registration or relevant licensing may be considered for additional sales-related bonus opportunities.

Skills

French language

Customer service

Administrative coordination

Claims handling

Education

General Insurance papers

Tools

Microsoft Office

Job description

Key Responsibilities

• Create and maintain internal claims guides, FAQs and process notes for general insurance matters, including group and individual hospitalization plans.

• Handle and follow up on insurance claims, especially for French-speaking clients, to ensure clear communication and smooth claim processing.

• Track policy renewals, renewal timelines and outstanding information to ensure policies are renewed on time.

• Liaise with insurers to request quotations, compare policy options and support internal recommendation summaries for clients.

• Support the development of group insurance policy opportunities, including gathering client requirements, coordinating quotations and assisting with policy placement follow-up.

• Maintain accurate records of policies, claims, quotations, renewal status and insurer communications for internal reference.

• Support licensed insurance agents or management with administrative coordination, client servicing and documentation as needed.

Remuneration: Fixed salary + variable commission / bonus. Candidates with an active General Insurance agent registration or relevant licensing may be considered for additional sales-related bonus opportunities.

Requirements

• Open to Singaporeans and Singapore Permanent Residents only.

• Conversational French language ability is required to support French-speaking clients and claims enquiries effectively.

• Background or experience in general insurance, insurance administration, claims handling, client servicing or a related field.

• Completion of General Insurance papers (BCP, PGI & CGI) is preferred.

• Candidates with relevant General Insurance papers, licensing or agent registration eligibility may be considered as a live General Insurance agent, allowing them to support GI sales activities.

• Understanding of general insurance products such as personal insurance, commercial insurance, group hospitalization, group personal accident, corporate travel or other group policy arrangements will be an advantage.

• Prior experience in customer service, client communication or claims follow-up is preferred.

• Proficiency in Microsoft Office Suite and ability to maintain clear policy, claims and quotation records.

• Strong attention to detail with the ability to work independently and as part of a team.

• Ability to prioritize tasks and meet deadlines in a fast-paced environment.