FX Operations Specialist - Client Support & Trading Tech

REFINITIV ASIA PTE. LTD.; Singapore; On-site; SGD 52,000 - 86,000; Full time

Job summary

REFINITIV ASIA PTE. LTD. in Singapore seeks an energetic FX Operations Support specialist to provide technical and functional assistance for trading applications and infrastructure across the APAC region.

The role emphasizes high-quality client interactions and rapid problem solving within a fast-paced environment. You will act as the primary contact via phone and email, document inquiries in Salesforce, and collaborate with technology, product, and support teams to ensure a seamless client

Qualifications

• Experience in a client-facing, customer support, technical support, financial services, or similarly fast-paced environment is advantageous.
• An interest in financial markets, trading technology, and electronic trading workflows.
• Exposure to the trade lifecycle, FIX, SWIFT, or similar financial technologies is beneficial but not essential.
• Ability to investigate problems logically, analyse information, and work towards practical solutions.
• Comfortable collaborating across teams, including technology, product, support, and external partners.
• Self-motivated, curious, and willing to continuously develop technical and product knowledge.
• Ability to remain organised and effective while managing multiple priorities.

Responsibilities

• Act as a key point of contact for client enquiries, providing high-quality technical and functional support via phone and email.
• Investigate and troubleshoot issues, collaborating with internal teams and external partners to drive timely resolution.
• Accurately document client enquiries, investigation progress, and resolutions in Salesforce CRM.
• Guide clients through system functionality and workflows to help them make effective use of the platform.
• Identify and escalation critical issues that may present potential P&L, operational, or franchise risk.
• Develop and maintain an understanding of financial markets, industry trends, and trading workflows.
• Contribute to knowledge management by documenting solutions and sharing insights and best practices with the wider team.

Skills

Japanese fluency

Client communication

Troubleshooting

Cross-team collaboration

Financial services

Job description

REFINITIV ASIA PTE. LTD. in Singapore seeks an energetic FX Operations Support specialist to provide technical and functional assistance for trading applications and infrastructure across the APAC region.

The role emphasizes high-quality client interactions and rapid problem solving within a fast-paced environment. You will act as the primary contact via phone and email, document inquiries in Salesforce, and collaborate with technology, product, and support teams to ensure a seamless client