FX Operations Support (Japanese Speaker) - Client-Facing

LSEG Business Services RM; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Associate for FX Operations Support in Singapore. You will provide technical and functional assistance for trading applications, interfacing with clients and internal teams to ensure a seamless experience.

The role requires Japanese fluency, a client-focused attitude, and a proactive approach to problem-solving in a fast-paced financial services setting. Knowledge of trading workflows and familiarity with Salesforce CRM are assets.

Qualifications

• Fluent in Japanese for client communications and support.
• Experience in client-facing, customer support, or financial services is advantageous.
• Ability to work across technology, product, support teams and partners.

Responsibilities

• Act as primary contact for client enquiries via phone and email.
• Investigate issues and coordinate with internal/ external teams for timely resolution.
• Document client enquiries, investigations and resolutions in Salesforce CRM.
• Guide clients through system functionality and workflows to maximize platform use.
• Identify critical issues impacting P&L, operations or risk and escalate as needed.
• Develop understanding of financial markets and trading workflows.

Skills

Japanese fluency

Client relationship

Teamwork & communication

Problem solving

Technical aptitude

Ownership

Tools

Salesforce CRM

Job description

London Stock Exchange Group (LSEG) seeks a Senior Associate for FX Operations Support in Singapore. You will provide technical and functional assistance for trading applications, interfacing with clients and internal teams to ensure a seamless experience.

The role requires Japanese fluency, a client-focused attitude, and a proactive approach to problem-solving in a fast-paced financial services setting. Knowledge of trading workflows and familiarity with Salesforce CRM are assets.