FX Operations Support - APAC Region (Japanese Speaker)

REFINITIV ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

REFINITIV ASIA PTE. LTD. is seeking an energetic FX Operations Support professional to provide technical and functional assistance for trading applications across the APAC region.

You will work with clients, internal teams and product managers to deliver a seamless client experience and reliable platform performance. The role emphasizes problem-solving in a fast-paced environment, with responsibilities including client enquiries, issue investigation, documentation in Salesforce, guiding users

Qualifications

• Experience in a client-facing, customer support, technical support, financial services, or similarly fast-paced environment is advantageous.
• Interest in financial markets, trading technology, and electronic trading workflows is desirable.
• Exposure to trade lifecycle, FIX, SWIFT, or similar financial technologies is beneficial but not essential.

Responsibilities

• Act as a key point of contact for client enquiries, providing high-quality technical and functional support via phone and email.
• Investigate and troubleshoot issues, collaborating with internal teams and external partners to drive timely resolution.
• Accurately document client enquiries, investigation progress, and resolutions in Salesforce CRM.
• Guide clients through system functionality and workflows to help them make effective use of the platform.
• Identify and escalation critical issues that may present potential P&L, operational, or franchise risk.
• Develop and maintain an understanding of financial markets, industry trends, and trading workflows.
• Contribute to knowledge management by documenting solutions and sharing insights and best practices with the wider team.

Skills

Japanese language

Client focus

Teamwork & communication

Problem solving

Technical aptitude

Resilience & adaptability

Ownership & initiative

Job description

Join our dynamic global team and play a meaningful role in supporting trading operations across the APAC region. As part of FX Operations Support, you will provide technical and functional assistance for our trading applications and infrastructure, working closely with clients, internal teams, and product managers to deliver a seamless client experience.

We are looking for an energetic and adaptable professional who enjoys problem-solving, working in a fast-paced environment, and learning new technologies. Whether you bring experience from financial services, technology, client support, or a related field, your communication skills, curiosity, and commitment to client success will be key to succeeding in this role.

Key Responsibilities :

• Act as a key point of contact for client enquiries, providing high-quality technical and functional support via phone and email.


• Investigate and troubleshoot issues, collaborating with internal teams and external partners to drive timely resolution.


• Accurately document client enquiries, investigation progress, and resolutions in Salesforce CRM.


• Guide clients through system functionality and workflows to help them make effective use of the platform.


• Identify and escalation critical issues that may present potential P&L, operational, or franchise risk.


• Develop and maintain an understanding of financial markets, industry trends, and trading workflows.


• Contribute to knowledge management by documenting solutions and sharing insights and best practices with the wider team.

Experience & Qualifications:

• Experience in a client-facing, customer support, technical support, financial services, or similarly fast-paced environment is advantageous.


• An interest in financial markets, trading technology, and electronic trading workflows.


• Exposure to the trade lifecycle, FIX, SWIFT, or similar financial technologies is beneficial but not essential.


• Ability to investigate problems logically, analyse information, and work towards practical solutions.


• Comfortable collaborating across teams, including technology, product, support, and external partners.


• Self-motivated, curious, and willing to continuously develop technical and product knowledge.


• Ability to remain organised and effective while managing multiple priorities.

Skills & Attributes:

• Professional fluency in Japanese, both written and spoken, is essential, as the role involves client communications, enquiries, and support matters in Japanese.


• Initiative & Ownership - Takes responsibility for issues and proactively works towards resolution.


• Customer Focus - Understands client needs and works to provide clear, practical solutions.


• Technical Aptitude - Demonstrates an interest in technology and the ability to learn trading systems and workflows.


• Teamwork & Communication - Collaborates effectively with internal and external stakeholders and adapts communication to different audiences.


• Problem Solving - Approaches issues logically and is comfortable investigating unfamiliar problems.


• Resilience & Adaptability - Works effectively in a fast-moving environment and remains composed when priorities change.