Frontline Customer Service (DSC/ET)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Job summary

ST ENGINEERING E-SERVICES PTE. LTD. is seeking individuals to provide consistent and high-quality customer service to visitors, including VIPs. The role involves welcoming visitors, managing registrations and maintaining accurate records, while ensuring service standards are met.

Ideal candidates should have a track record in customer service, possess good communication skills, and be comfortable with technology. A WSQ certification in customer service is an added advantage. Join us for a collaborative and innovative work environment.

Qualifications

• Experience in customer service roles with a strong track record.
• Ability to learn quickly and adapt to changes in the work environment.
• Comfortable with using common software and technology.

Responsibilities

• Welcome visitors and manage their registrations.
• Provide queue management and maintain visitor records.
• Respond to public enquiries and monitor attendance.

Skills

Excellent Customer Service

Good interpersonal and communication skills

Adaptability

IT savvy

Good command of English

Education

WSQ certification in customer service (advantage)

Job description

Be Part of Our Success

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key Responsibilities and Functions

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary.
• Working hours

Qualities We Value

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.