Customer Service Officer

NATURELAND INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

NATURELAND INTERNATIONAL PTE. LTD. is seeking a friendly Receptionist/Front Office Representative to warmly welcome visitors and direct them appropriately.

The role requires clear understanding and explanation of current promotions to match customer needs, and handling inquiries with professionalism. You will manage multiple phone lines, answer queries, coordinate appointments, and contribute to a secure, efficient front desk.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phonelines.
• Strong customer service skills and must be able to handle customer's complaint.

Responsibilities

• Receiving visitors warmly at the front desk by greeting, welcoming and directing them appropriately.
• Answering incoming phone calls, make appointment for customer and answer queries professionally.
• Maintain security by following procedures, monitoring logbook, issuing visitor badges.
• Contributes to team effort by accomplishing related results as needed.

Skills

Front desk reception

Customer service

Multiline phone handling

Professional appearance

Interpersonal skills

Problem solving

Weekend/public holiday availability

Team player

Job description

• Receiving visitors warmly at the front desk by greeting, welcoming and directing them appropriately.
• Must be able to cleary understand and explain the available promotions which are suitable to customer's requirements.
• Answering incoming phone calls, make appointment for customer and answer queries professionally.
• Maintain security by following procedures, monitoring logbook, issuing visitor badges.
• Contributes to team effort by accomplishing related results as needed.
• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phonelines.
• Professional attitude and neat appearance.
• Strong customer service skills and must be able to handle customer's complain.
• Effective interpersonal skills, friendly with positive mindset.
• Ability to be resourceful and proactive when issues arise.
• Able to commit to work on weekends and public holidays.
• Comfortable working in a fast-paced environment.