Front Desk Customer Service Officer

ENCOMPASSE; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

ENCOMPASSE in Singapore is seeking individuals for a customer service role at their Depot Road location. Responsibilities include welcoming visitors, managing queues, and maintaining accurate records while ensuring high service quality standards.

The ideal candidate should possess excellent customer service skills, good command of English, and the ability to adapt quickly. Experience with visitor management and IT proficiency are advantageous.

Qualifications

• Proven track record for excellent customer service.
• Ability to learn quickly and adapt to changes.
• Good command of English, both written and spoken.

Responsibilities

• Welcome and register visitors with a cheerful disposition.
• Manage queue and crowd control as needed.
• Maintain accurate visitor records according to PDPA.

Skills

Excellent Customer Service

Interpersonal skills

Adaptability

Communication skills

IT savvy

Education

WSQ certification in customer service

Job description

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

• Receive and welcome the visitors with a polite and cheerful disposition
• Register and enroll visitors facial recognition efficiently and accurately
• Provide efficient queue management and crowd control where needed
• Protect and maintain accurate and updated visitor records according to PDPA requirements
• Key management including issue, return and accounting for all keys on a daily basis
• Able to multitask and to work fast
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Monitor attendance and prepare report as needed.
• Comply and adhere to SOPs, policies, guidelines and processes
• Flexibility to change roster should there be a need to.
• Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
• To participate in digitisation exercises, organising files and documents as necessary.

Qualifications:

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage