Frontline Customer Service & Community Liaison

KMSPKS; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

KMSPKS in Singapore is seeking a Customer Service Officer to handle frontline services, payments, and customer interactions. The role requires bilingual English and Mandarin, at least 1 year of frontline experience, and strong communication and coordination skills. Weekend and public holiday work may be required.

The position offers a supportive environment with emphasis on community impact and service excellence.

Qualifications

• Frontline customer service experience is required.
• Bilingual in English and Mandarin (spoken and written).
• Strong communication and interpersonal skills with attention to detail.

Responsibilities

• Provide daily frontline customer services, including counter operations and payment processing.
• Coordinate with casket and undertaker providers for funeral arrangements.
• Respond professionally to telephone inquiries, walk-in customers, and feedback.
• Prepare and process labels and stickers for urn storage and Ji-Ling services.
• Assist in registration and coordination of annual prayer events.
• Maintain accurate customer records and proper filing of documents.

Skills

Communication

Interpersonal skills

Customer service

Attention to details

Cash handling

Computer literacy

Coordination

Organizational skills

Job description

KMSPKS in Singapore is seeking a Customer Service Officer to handle frontline services, payments, and customer interactions. The role requires bilingual English and Mandarin, at least 1 year of frontline experience, and strong communication and coordination skills. Weekend and public holiday work may be required.

The position offers a supportive environment with emphasis on community impact and service excellence.