Bilingual Public Sector Customer Service Specialist

TDCX; Singapore; On-site; SGD 28,000 - 37,000; Full time

Job summary

TDCX Singapore is seeking a Customer Service Officer for the Public Sector, commencing 5 October 2026 at Chai Chee. The role runs Monday to Friday, 8:00 AM to 5:30 PM, and will handle customer inquiries via phone, email and other channels while resolving issues and escalating as needed.

Candidates should have at least 2 years in customer service or call centre roles, be fluent in Mandarin and English, and demonstrate strong communication, time management, and MS Office skills.

Qualifications

• Minimum GCE O'Level qualification with 2 years of customer service or call centre experience.
• Bilingual in Mandarin and English to communicate with Mandarin-speaking customers.
• Strong communication skills with good telephone etiquette and a clear speaking voice.

Responsibilities

• Handle customer enquiries via phone, email and other channels.
• Resolve customer issues and escalations promptly and professionally.
• Provide accurate information and ensure procedures are followed correctly.
• Identify opportunities to improve processes, resources and the customer experience.
• Build positive and lasting relationships with customers through attentive and personalised service.
• Maintain high service standards and contribute to customer satisfaction.
• Support other operational duties as required.

Skills

Customer service

Time management

Communication

Telephone etiquette

Education

GCE O Level

Tools

MS Office

Job description

TDCX Singapore is seeking a Customer Service Officer for the Public Sector, commencing 5 October 2026 at Chai Chee. The role runs Monday to Friday, 8:00 AM to 5:30 PM, and will handle customer inquiries via phone, email and other channels while resolving issues and escalating as needed.

Candidates should have at least 2 years in customer service or call centre roles, be fluent in Mandarin and English, and demonstrate strong communication, time management, and MS Office skills.