Front Office Trading Application Support Specialist (Banking)

SMART IMS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SMART IMS Technologies PTE. LTD. in Singapore is seeking a Front Office Trading Application Support Specialist to provide frontline production support for trading applications across asset classes, collaborating with traders and business stakeholders.

You will monitor platforms, manage incidents, conduct start/end of day checks, and analyze logs with Python and SQL to drive resolution. Experience with monitoring tools like Geneos, Splunk, Elastic, or Dynatrace is preferred.

Qualifications

• 3–5 years in Front Office / Trading Application Support within financial services.
• Solid understanding of financial markets and multiple asset classes.
• Hands-on SQL and Python for troubleshooting and log analysis.
• Experience in production support, incident and problem management.
• Exposure to monitoring tools (Geneos, Splunk, Elastic, Dynatrace).
• Strong analytical, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced Front Office environment.

Responsibilities

• Provide Front Office production support for trading applications across asset classes.
• Collaborate with traders and stakeholders to investigate and resolve issues.
• Monitor platforms, batch processes, and health checks to ensure stability.
• Manage incidents and problem resolution, including end-of-day checks.
• Analyze logs using Python and SQL for troubleshooting and RCA.
• Identify automation opportunities to reduce manual tasks.

Skills

Python scripting

SQL queries

Analytical skills

Troubleshooting

Stakeholder management

Communication skills

Financial markets knowledge

Fast-paced environment

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Tableau

Ansible

TOSCA

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a leading global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• At least 3-5 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
• Hands on experience on SQL queries and commands.
• Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.

Good to Have Skills

• Exposure to Front Office trading systems or electronic trading platforms.
• Experience supporting global markets or capital markets applications.
• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
• CFA Certification will be a plus