Front Office Trading Application Support Specialist (Banking)

Smart IMS Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Smart IMS Inc is hiring a Front Office Trading Application Support Specialist in Singapore to provide frontline production support for trading applications across asset classes. You will work directly with traders and business stakeholders to resolve complex production issues and ensure platform stability under tight SLAs.

The role requires hands-on SQL and Python scripting, strong analytical skills, and experience with monitoring tools like ITRS Geneos, Splunk, and Dynatrace.

Qualifications

• Hands-on experience in Front Office / Trading Application Support.
• Experience with production support and incident management in trading/financial systems.
• Strong SQL and Python scripting for log analysis and troubleshooting.
• Knowledge of monitoring tools and ability to improve operational efficiency.

Responsibilities

• Provide Front Office production/application support for trading apps across asset classes.
• Collaborate with traders and stakeholders to investigate and resolve issues.
• Monitor platform health, batch processes, and workflows to ensure stability.
• Manage incidents and problem resolution with adherence to SLAs.
• Perform start of day, end of day, and start of week checks.
• Analyze logs and runbook data using Python and SQL for troubleshooting.

Skills

Python scripting

SQL queries

Incident management

Trading support

Analytical thinking

Stakeholder management

Communication

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Job description

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• At least 2-5 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
• Hands on experience on SQL queries and commands.
• Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.

Good to Have Skills

• Exposure to Front Office trading systems or electronic trading platforms.
• Experience supporting global markets or capital markets applications.
• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.