Front Office Application Support

Smart IMS Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Smart IMS Inc. is seeking an experienced Front Office production support specialist to handle trading applications across FX, rates, credits, commodities and fixed income.

You will work closely with traders and business stakeholders to investigate and resolve issues, monitor platforms and batch processes, and ensure system stability. Proficiency in SQL and Python for log analysis and a proactive mindset for automation are essential.

Qualifications

• 5+ years of trading application support experience in finance.
• Experience with FX, IR, Commodities or other asset classes.
• Strong SQL experience.
• Python scripting for log analysis and troubleshooting.
• Experience with monitoring tools like ITRS Geneos, Splunk, Elastic, Dynatrace.
• Excellent analytical, troubleshooting and problem-solving skills.
• Ability to work in fast-paced Front Office support with direct user interaction.
• Strong communication and stakeholder management.

Responsibilities

• Provide Front Office production/application support across asset classes.
• Work with traders to resolve application and production issues.
• Monitor platforms, health, batch processes for stability.
• Manage incidents and problem management.
• Perform Start of Day, End of Day, and Start of Week checks.
• Analyze logs using Python and SQL for troubleshooting.
• Identify opportunities for automation to reduce manual tasks.

Skills

Trading application support

SQL queries

Python scripting

Monitoring tools

Analytical skills

Stakeholder management

Front Office interaction

Communication

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Job description

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team

Key Requirements:

• 5+ years of relevant Trading Application Support experience within investment banking or financial services environments.
• Candidates with sound technical capabilities and financial markets knowledge but without direct support experience may also be considered.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities or other trading products.
• Hands on experience on SQL queries and commands.
• Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.