Front Office Application Support Analyst

Smart IMS Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Smart IMS Inc. is seeking a Front Office Application Support Analyst to provide frontline production support for trading and front office applications across multiple asset classes, ensuring platform stability and availability.

You will collaborate with traders and business stakeholders to investigate issues, perform log analysis with Python and SQL, and drive automation initiatives to improve operations. The role requires 3–5 years of relevant experience in a financial services environment,

Qualifications

• 3–5 years of Front Office Trading Application Support experience in financial services.
• Strong SQL and Python for log analysis and troubleshooting.
• Experience with monitoring tools such as ITRS Geneos, Splunk, Elastic, or Dynatrace.

Responsibilities

• Provide frontline production support for trading applications across asset classes.
• Investigate and resolve application, trade flow, and production issues with traders.
• Monitor platforms, health, batch processes to ensure stability and availability.
• Manage incidents and problem management.
• Perform start of day, end of day and start of week checks.
• Analyze logs using Python and SQL for troubleshooting.
• Identify opportunities to automate manual tasks.

Skills

Front Office trading

SQL queries

Python scripting

Problem solving

Stakeholder management

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Job description

We are looking to hire a Front Office Application Support Analyst to provide frontline production support for trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability. This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• At least 3-5 years of relevant Front Office Trading Application Support experience within investment banking or financial services environments.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities or other trading products.
• Hands on experience on SQL queries and commands.
• Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.
• Candidates with exposure or interest in AI technologies, automation, and modern platforms

Good to Have Skills

• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.