Front Office Supervisor (Hotel)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Discounts on F&B and room rates world‑

Global Learning + Development access

2 nights staycation yearly in Garcha集团

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group is seeking a Front Desk/Hotel Associate in Singapore to welcome guests, check them in, and support daily hotel operations. This role emphasizes professionalism, guest service, and adherence to Marriott standards within the group’s boutique properties.

Candidates should have at least 2 years in related hospitality roles, English plus another language, and familiarity with Opera systems and hotel procedures.

Qualifications

• Professional certificate or NITEC required.
• English required; additional language preferred.
• Minimum 2 years in hotel-related role is desirable.
• Familiar with Marriott standards and Opera PMS.

Responsibilities

• Process guest check-ins and room assignments per rate structures and discounts.
• Assist with luggage, safety deposit, keys, and transportation as needed.
• Collect payments following cash handling and accounting policies.
• Answer inquiries about hotel services, events, and directions.
• Pre-register and block reservations; handle today and future bookings.
• Perform night audits and prepare related reports.
• Handle Bonvoy loyalty enquiries for members (Silver/Gold/Platinum).
• Maintain punctuality, grooming and professional conduct at all times.
• Undertake other duties as assigned by management.

Skills

Marriott

Hotel

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Tools

Opera

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent