Assistant Front Office Manager (Hotel)

SSG HOTELS PTE. LTD.; Singapore; Sur place; SGD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Discounts on F&B and room rates

Global Learning + Development tool

2 nights yearly staycation at Garcha}{

20% off F&B at group restaurants and 1

Résumé du poste

The Garcha Group is seeking a Front Office professional at one of its Singapore hotels. You will manage guest check-ins, room assignments, and related customer requests, ensuring smooth operations across shifts.

Responsibilities include handling payments, answering service inquiries, and assisting guests with pre-registration and reservations. A professional venue with Marriott affiliation, you will uphold standards and guest satisfaction.

Qualifications

• Professional certificate or NITEC in any field.
• 2–3 years of working experience in a related field.
• Strong communication and interpersonal skills.

Responsabilités

• Process guest check-ins and room assignments following rate structures and upsell strategies.
• Assist with luggage, safety box, keys and transportation as needed.
• Collect payment in line with cash handling and card processing policies.
• Handle inquiries about hotel services, events, directions and attractions.
• Pre-register and block reservations; manage cancellations per P&P.

Connaissances

Excellent communication

Guest service orientation

Attention to detail

Team leadership

Formation

Professional Certificate/NITEC

Outils

Opera PMS/Cloud

Marriott Global System

Hotel experience

Description du poste

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc.
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2-3 year(s) of working experience in a related field.
• Required skills(s): Opera PMS/Cloud, Marriott Global System, Hotel Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.