Front Office Manager (Hotel)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Discounts on F&B and rooms

Global Learning & Development

2 nights yearly staycation

20% off at group restaurants/bars

Job summary

The Garcha Group, a Marriott International boutique hotel collection in Singapore, is seeking a Front Office leader. You will oversee check-ins, room assignments, and guest services with a focus on accuracy and guest satisfaction.

Role requires strong English communication, 5 years in hospitality, and a professional certificate. Marriott benefits apply; on-site work in Singapore, with leadership duties over the Front Office team.

Qualifications

• Minimum 5 years of relevant hospitality experience.
• Proficient in spoken and written English.
• Professional certificate or equivalent qualification preferred.

Responsibilities

• Process guest check-ins and room assignments per rate structures.
• Assist with luggage, safety box, keys and transportation as needed.
• Collect payments per policies and procedures.
• Answer inquiries about services, events, directions and attractions.
• Pre-register and manage reservations; handle cancellations per P&P.
• Perform night audits and prepare reports.
• Manage Bonvoy loyalty inquiries for member levels.

Skills

Front Office leadership

Strong communication

Interpersonal skills

Attention to detail

Trustworthy

Education

Professional Certificate/NITEC or equivalent

Tools

Opera PMS/Cloud

Marriott Global System

Hotel operating experience

Job description

An exciting opportunity has arrived at The Garcha Group - Marriott International, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits).
• 2 nights yearly staycation in any of the 3 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

Responsibilities include, but are not limited to, the following:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc.
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

Other Requirements:

• Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field.
• Proficient in spoken and written English to communicate effectively with guests and colleagues.
• Minimum 5 years of relevant working experience in the hospitality industry
• Required skills(s): Opera PMS/Cloud, Marriott Global System, Hotel Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.